Betmotion Casino - El retiro del jugador se retrasa más de cinco días hábiles.

Good afternoon, it's been more than 5 business days since I made my withdrawal and I still haven't received it. I made my first withdrawal from this betting house, Betmotion, on February 3rd. The support team has told me that they are experiencing difficulties, but that's their problem, not mine. Up until now, they haven't been able to solve this issue. They're not adhering to their own terms of 5 business days.

Buenas tardes, hace mas de 5 días hábiles , que no llega mi retiro, desde el 3 de febrero que realicé mi primer retiro de esta casa de apuesta Betmotion. El área de soporte me indica que presentan inconvenientes, problema de ustedes no el mío. hasta el momento no logran solucionar este problema. según los términos de 5 días hábiles que no se esta cumpliendo.

Dear esthidraul,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good morning dear.

to tell you that the withdrawal that I requested on February 3 of this year still has no change. First the 5 business days passed and then the additional 24 hours that the support area asked me for.

It's February 18 and I still don't have my withdrawal. perhaps the regulations are not respected by these betting houses. I would like support and information regarding this.

The problem persists.

Buenos Dias estimada.

para comentarles que el retiro que eh solicitado el 3 de febrero del presente año aun no tiene cambio. primero pasaron los 5 Días hábiles y luego las 24 horas adicionales que me pidieron el área de soporte.

es 18 de febrero y aun no tengo mi retiro. tal vez los reglamentos no son respetados por estas casas de apuestas. quisiera el apoyo e información respecto a ello.

el inconveniente persiste.

Thank you very much for the update.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

It is the first time I have made the withdrawal, the customer service chat tells me that there is a problem with the release of my withdrawal and that they do not know when I will be able to withdraw from this Betmotion page.

Could you please confirm that you have passed the KYC verification?

In the status / data verification section, it is like: verified

Have you accumulated your winnings with or without an active bonus?

I made a deposit of 100 soles and on the page they gave me 150%, after winning a slight amount I met the requirements they requested, you have to remember that if the conditions are not met they do not allow you to withdraw. I met the amount to spend or play and then they allowed me to withdraw the winnings.

but so far that withdrawal has not been released.

¿Ha realizado algún retiro exitoso antes?

Es la primera vez que realizo el retiro, el chat de atención me indica que esta sucediendo un problema con la liberación de mi retiro y que no saben cuando voy a lograr retirar de esta pagina Betmotion.

¿Podría confirmar que ha pasado la verificación KYC?

en la sección de estado / verificación de datos ,esta como : verificado

¿Has acumulado tus ganancias con o sin un bono activo?

realice un deposito de 100 soles y en la pagina me dieron 150% , luego de ganar una cantidad ligera cumplí con los requisitos que me solicitaban, hay que recordar que si no se cumple las condiciones no te permiten el retiro. cumplí el monto a gastar o jugar y luego me permitieron retirar las ganancias.

pero hasta el momento ese retiro no se libera.

Could you kindly specify what games you played? Was it slots, live casino games, or did you participate in sports betting?

Dear esthidraul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

End of the complaint. The betting house fulfills its purpose of encouraging the user to spend or not make withdrawals. Prolonging the time until the user spends their earnings.

End of complaint

Fin de la queja. La casa de apuesta cumple su propósito de orillar al usuario a gastar o no realizar retiros. Dilatando el tiempo hasta que el usuario gaste sus ganancias.

Fin de la queja

Dear esthidraul,

I'm sad to hear that you lost your winnings. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.