BetNFlix Casino - La solicitud de retiro del jugador está retrasada.

After successful withdrawal on the 2nd of January 2024. I requested another one for 492.75. Since then, withdrawal still pending. No updates, no document requests.

Dear B4S3,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BetNFlix Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification? Have you provided all your identity documents for the casino to check? Has the casino requested any additional verification from you?

Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I did. I have never ever sent that much documents to anyone in my life. They requested selfie after the second time I tried to withdraw. I sent them everything and they confirmed that.

Live BJ and Sportsbook.

Yes, I did.

Could you please specify what kind of bonus you took? Ideally, send me the link to the bonus or a screenshot. Thank you.

I haven’t use any bonus at all

Thank you very much, B4S3, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you! Still no updates from casino

Hello B4S3,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BetNFlix Casino to join the conversation and participate in the resolution of this complaint.

Dear BetNFlix Casino,

Can you please provide an update on the status of the payment?

Thank you.

Kind regards,

Tomas

Casino.Guru

Payment received. Account closed. Thank you.

Dear B4S3,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future.

We are here to help.

Best regards,

Tomas

Casino.Guru