Betsson Casino - La retirada del jugador se retrasa.

I paid I bet I won I haven't received it for months I'm trying and they don't pay me I'm in despair

Paguei apostei ganhei não recebi a meses estou tentando e não me pagam estou em desespero

Hello alessandra80oliveira,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betsson Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning

my account has been verified

was played with real money

this amount I won in one day in the same game

game and big base splash

I sent an email to the casino yesterday and several days and they do not answer me

asked to unlock my account

I managed to talk in the chat and they said that it is irreversible to unlock my account

they made up a thousand excuses it's very clear you won 23800 I printed with the balance I had it was 25800 then the value for withdrawal appeared when I went to withdraw the value it disappeared and they said it was a mistake that it wasn't the real value they invented so many lies and they didn't pay me it's been months asking I got my payment fairly and honestly, it wasn't a bonus the screen didn't stop any of that I just won and they rolled and rolled me until today so I don't pay I think it's unfair I suffered material moral damage it comes in as embezzlement 171 fraud several articles in the criminal area being that evidence is accepted by the judge prints are accepted by the judge in lawsuits and they say the print doesn't mean anything it's regrettable I just want my money

Bom dia

minha conta foi verificada

foi jogado com dinheiro real

esse valor eu ganhei em um dia no mesmo jogo

jogo e big base splash

mandei e-mail para o casino ontem e vários dias e não me respondem

pedi para desbloquear minha conta

consegui falar no chat e disseram que é irreversível desbloquear minha conta

inventaram mil desculpas está bem claro vc ganhou 23800 printei com o saldo que eu tinha ficou 25800 aí apareci valor para saque qd fui sacar o valor sumiu e disseram que foi erro que aquilo não era valor real inventaram tantas mentiras e não me pagaram são meses pedindo meu pagamento eu ganhei de forma justa e honesta, não foi bônus a tela não travou nada disso eu so ganhei e enrolaram e me enrolam até hoje pra não pagar acho injusto sofri danos morais materiais entra como estelionato 171 fraude diversos artigos na área criminal sendo que provas são aceitas por juíz prints são aceitos por juíz em processos e dizem que o print nao quer dizer nada é lamentável só quero meu dinheiro

Hello alessandra80oliveira

Is it possible to forward your betting history from the casino? Was the winnings bet visible there? If you can't access it, you may request it from the casino.

I can't because they blocked my account and the amount doesn't even appear because they disappeared with the amount as soon as I won it I went to make a withdrawal I only had 5 thousand the rest disappeared I sent a message and they still continue with excuses the print and of course you won and they didn't they pay I played until I reached this amount, it came to 10x the amount so I won this amount 1x 2x 3x 10x the bet amount I won and to my disappointment and frustration they disappeared with my amount I've been trying to receive it in the history for months the amount does not appear logically they They disappeared with the value I printed it when I won it, I'm glad

because I got the proof of gain

Não consigo pois eles bloquearam minha conta e o valor nem aparece pq eles sumiram com o valor assim que ganhei fui fazer saque só tinha 5 mil o restante sumiu mandei msg e eles até agora continuam com desculpas o print e bem claro vc ganhou e eles não pagam eu fui jogando até chegar esse valor chegou que vakia 10x o valor por isso ganhei esse valor 1x 2x 3x 10x valor da aposta eu ganhei e para minha decepção frustração sumiram com meu valor estou a meses tentando receber lá no histórico valor não aparece lógico eles sumiram com valor eu printei quando ganhei ainda bem q

pq fiquei com a prova do ganho

I sent an email again to the casino with all the evidence and they don't answer they don't pay

Mandei e-mail novamente ao casino com todas as provas e não respondem não pagam

They disappeared with the amount they disappeared with my gain is the print that is accepted by any judge criminal process that I won I can't take it anymore since March 2023 I'm trying today May 24, 2023 we are already going to 3 months of waiting for my payment

Eles sumiram com o valor sumiram com meu ganho está o print que é aceito por qualquer juíz processo criminal que eu ganhei não aguento mais desde março de 2023 estou tentando hj 24 de maio de 2023 já estamos indo a 3 meses de espera pelo meu pagamento

Hello alessandra80oliveira,

Unfortunately a screenshot from your phone of the game is not a relevant proof. It easily could be a demo game, the currency nor the balance amount is visible from them. Unless there is a betting history where the before, bet and after balance is visible, we can do hardly anything.

You can always try to turn to the casino's licensing authorities as they should have access to all player data but unfortunately there is nothing we can do without a relevant evidence.

Is there anything else we can assist you with?

I have camera footage in the back that filmed everything

Tenho filmagem câmera atrás que filmou tudo

Hello alessandra80oliveira,

Please forward the evidence to nikolas.b@casino.guru.

Dear alessandra80oliveira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It is in the hands of the competent Brazilian authorities, they will pay material moral damages with interest because I won, you know that and they robbed me, they applied embezzlement to me, I do not recommend this casino, if you see the advertisement here, several people did not receive the same blow.

Está nas mãos das autoridades brasileiras competentes vão pagar danos morais materiais com juros pois eu ganhei voceis sabem disso e me roubaram aplicaram estelionato em mim não recomendo esse casino se verem no reclame aqui diversas pessoas não receberam deram o mesmo golpe

Hello alessandra80oliveira,

Do I understand it correctly that if your case is already forwarded to Brazilian authorities, you no longer require our assistance in the complaint?

You can keep the complaint I was robbed in the face and they are using millions of excuses not to pay look there is a time that I won that if you pull the transactions and where they say I won almost 5000 in the same game and time you want more proof they don't pay remember Tony money can't buy everything and acting like this one day you'll need help and your money will be useless those who do evil don't pay don't honor even more with money it will become useless when you need it because God is seeing the truth Maria mother from God and my lawyer I have three children, two autistic, this amount is mine, I earned it honestly, it would help my family a lot and it's sad that you won, they robbed you and lied to make up stories not to pay

Podem manter a denuncia eu fui roubada na cara larga e estão usando milhões de desculpas para não pagar olha lá tem horário que ganhei que se vc puxar nas transações e aonde eles dizem que ganhei quase 5000 no mesmo jogo e horário quer mais provas eles não pagam lembre de Tony dinheiro não compra tudo e agindo assim um dia vai precisar de ajuda e seu dinheiro vai ser inútil quem pratica o mau não paga não honra ainda mais com dinheiro ele vai se tornar inútil quando vc precisar pq Deus está vendo a vdd Maria mãe de Deus e minha advogada tenho três filhos dois autistas esse valor que é meu ganhei honestamente ajudaria muito minha família e triste vc ganhar te roubaram e mentirem inventarem histórias para não pagar

Hello alessandra80oliveira,

As you have passed your complaint to the local authorities and as we also did not receive any additional evidences which would help the case to move forward within our competence, the complaint will be now closed (still visible on website).

If you will have any additional relevant proof which would help us please forward it to nikolas.b@casino.guru but in meanwhile, we will be forced to reject the complaint.

Best regards,

Nick