Betstarexchange Casino - La cuenta del jugador ha sido cerrada después de las ganancias.

This site was blocked my id still past 3months...when i was won amount...daily iam in follow up with this team but no use...when i was lose not blocked when i won blocked my id....cheater fraud kare mere se ....and my friend id also who im refered id also blocked ..there is no proper response and not clearing issue ....they are doing fraud....dont play in this site.....worst site

Dear Badha689,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino blocked your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Answer..

Dragon tiger ,Roulette and cricket...

2.Did you pass the verification before the casino blocked your account?

Answer..No...

3.Did you accumulate your winnings with or without an active bonus?

Yes..sir i was deposited 3 times on that day approx 20000 rupees...after im.lose this funds last deposit was 7000 with that i was withdrawan 3 times 40000 total ...Then they was blocked my account given a whatsapp number they told me to keep in touch with that number for unblocking ...but they couldn't yet today.

Thank you very much for your reply, Badha689. Do I understand correctly that you didn't receive any explanation from the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Badha689,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.