BetVili Casino - El retiro del jugador se ha retrasado.

26 of april i won 1500 euros in betvili.i did the verification but the casino was trying every time to find and create a problem and still from that day until now i receive nothing from my winnings!And they even ask me to do the withdraw in 3 parts 500 euros for 3 weeks every monday, i said yes i didnt want to create a problem and still from that day they are keep telling me to keep wait and the money will be there but nothing!very poor and bad support! if they cant pay their customers i think they should close the casino!ALSO THEY SAID I WOULD TAKE THE FIRST 500 YESTERDAY BUT AGAIN NOTHING.

And they didnt even approve the withdraw from their site,its still pending,its not like they send the money but it will take few days for me to take it.

Dear Athanasios,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I did the verification already its been 2 weeks.today they told me that maximum by tomorrow they will approve my withdrawal but I'm sure they will not, and this thing they want to pay me separately I don't get it. I have all the chat talking if you want to. Yes it's still pending inside the account. First they said it was the provider that was dealaying the whole thing and today they told me it was the easter holidays and few people was working in the casino team..

If there's any relevant communication, please forward it to petronela.k@casino.guru. Thank you very much in advance.

I did thank you 🙂

I heard that the casino will close soon because they are experiencing many problems. They lied to me again about yesterday that they will approve my withdrawal,not even the live chat was working the whole day. I don't want to lose my money and I prefer to get paid the whole amount at once but they are keep lying and making excuses. Im thinking to talk with a lawer about my problem.

Again the same ting today the live chat is open but there is no one there!!!

How many times i asked for a supervisor and i was told that this is not possible for me to talk with the supervisor!

Can someone please help me!!??

Thank you very much, Athanasios, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Athanasios!

I will take care of your complaint from now on. I would like to invite BetVili Casino's representatives into this discussion in order to help us find a solution for the issue.

Hello Martin,sure if you can find anyone that works for betvili let me know because i can't!

We would like to ask BetVili Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello, i want to inform casino guru that betvili contact me and they said im gonna get the money in few days!

Dont close the case yet please lets wait for me to take the money and then i will inform you again so we can close the case!

You can close the case i already receive the first 500 this friday and next week i will receive the rest 1000!

Thank you very much for your help!

Hello Athanasios!

Thank you for providing us with the information. I would like to suggest, that we would leave the complaint open until you'll receive the whole amount.

Ok i agree,when i will get the money i will let you know!

Hello, we would like to inform you that we have transferred 1500 euro to the customer. As we have mentioned in other conversations, we had an issue with our soft and processor, that's why we were not able to proceed with withdrawals up until now.

Regards,

Betvili,

I'm still waiting for the money.

They approved the 1000 but still needs some days to get it.

The amount got the approval at last friday so i think worst case i will get the money by this Friday

Hello all!

Thank you all for the updates provided.

As I previously written, please let us know, when you'll receive your funds and I will be happy to close this complaint as 'resolved'.

hello, i receive the rest 1000 today you can close the case,and i want to say a big thank you for the help!

Hello ATHANASIOS!

I am delighted to see that your issue was successfully resolved.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.