Betx101 Casino - La cuenta del jugador ha sido cerrada.

After winning ac banned without any reason my account is locked i deposit 4000

Hello shubhujadhav1909,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betx101 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?
• Did they give you any explanation for blocking your account?

Looking forward to your answer.

Regards,

Nick

Sure sir . Let me explain it I submitted something 10 times my kyc account on website ok and I also sent there my documents they tell Mee wait your account will get verified without 2 to 3 days since 15days happened but still not get verified and when I ask them about my withdrawal they are telling your betting are getting chek wait they told me that word something 10 to 20 times after that they lock my account and I didn't claim any type of bonus I deposited 4000 thank you

Dear Shubhujadhav1909,

I hope you're doing well. Could you please provide details regarding the duration of the ongoing verification checks? Additionally, could you let us know which types of games you were playing?

If possible, please forward the correspondence between yourself and the casino to nikolas.b@casino.guru. This will help us assist you more effectively.

Thank you for your cooperation.

Best regards,

Nick

Dear team I play evulation games like beccart sicbo dt more games I play there

and they took something 20days to verify my account and they still not verified. When I ask them to about my withdrawal they are asking me kyc and after puting kyc document they lock my id

Dear Shubhujadhav1909,

Could you kindly forward the communication between yourself and the casino, along with the documents that have not yet been approved, to nikolas.b@casino.guru for further review?

Thank you in advance for your cooperation.

Best regards,

Nick

Sir I'm unable to log in my id then can I give details and they also ban me chat the customer service then there is no chat history how can I provide you first tell them to unlock my id 🆔

Dear Shubhujadhav1909,

Just to clarify, have you only been in contact with the casino via live chat? Have you also tried reaching out to their email support?

I would recommend prioritizing email communication when dealing with online casinos, as live chat may not always be able to provide the same level of detailed assistance as email support.

Best regards,

Nick

Dear shubhujadhav1909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear sir I never contact on email to the casino

Dear Shubhujadhav1909,

Please contact the casino's e-mail support as soon as possible as they may give you further information regarding your issue.

Once they respond to you, please forward it to nikolas.b@casino.guru.

Best regards,

Nick

Dear shubhujadhav1909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.