Betzest Casino - La bonificación de jugador no se ha activado.

Hello, I made a deposit-first deposit-with cashtocode, clicked the bonus but didn't receive anything. It said it can take up to 10 minutes until the bonus is credited. I then played the 10th, 2 x support Written without what happened, not even received an answer. When I finally reached someone today, the unfriendly mpzart said because I had already gambled away the 10 euros he could no longer give me the bonus. What should that be?

hallo,ich habe eine einzahlung gemacht-first deposit-mit cashtocode,habe den bonus angeklickt aber nichts erhalten.es hiess,es kann bis zu 10 minuten dauern bis der bonus gutgeschrieben wird.ich habe dann die 10. gespielt, 2 x den support angeschrieben ohne das was passierte,noch nichtmal eine antwort erhalten.als ich heute dann endlich wen erreichte,meinte der unfreundliche mpzart,weil ich die 10 euro ja schon verspielt habe könne er mir jetzt den bonus nicht mehr geben.was soll sowas?

Dear Alexandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus you tried to activate? Since you’ve already played your deposit, I am not sure we will be able to help, but I would like to check the T&Cs.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or post it here.

We will be waiting for your reply patiently.

Best regards,

Kristina

Hello, I used the 100 percent bonus for the deposit. I chose the bonus and still didn't get one. When I noticed this, I wrote to offline support because there was no live chat available, so I still had the 10 euros on my account.

Hallo, ich habe den 100 Prozent Bonus für die Einzahlung genutzt. Den Bonus habe ich ja extra ausgewählt und trotzdem keinen erhalten. Als ich dies bemerkte schrieb ich dem offline support, weil kein live chat zu erreichen war.Da hatte ich auch die 10 Euro noch auf meinem Account.

Hello, I used the 100 percent bonus for the deposit. I chose the bonus and still didn't get one. When I noticed this I wrote to the offline support because no live chat was available. Then I still had the 10 euros on my account. So I deposited 10 euros and used the 100% bonus. So I would get another 10 euros.

Hallo, ich habe den 100 Prozent Bonus für die Einzahlung genutzt. Den Bonus habe ich ja extra ausgewählt und trotzdem keinen erhalten. Als ich dies bemerkte schrieb ich dem offline support, weil kein live chat zu erreichen war. Da hatte ich auch die 10 Euro noch auf meinem Account. Also ich habe 10 Euro eingezahlt und 100 % Bonus genutzt. Also bekäme ich noch 10 Euro.

Hello Alexandra,

Unfortunately, after gathering all the necessary information we decided to reject this complaint. I understand that this wouldn't happen if the bonus was activated immediately, but since you started playing with your deposit before the support managed to figure out what happened, you've lost the option to receive the bonus. I can only recommend you waiting for a little bit longer (or for the support's reply) before you start playing with your deposit.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.