BigSpin Casino - El jugador recibió información engañosa sobre el bono.

I received a misleading email saying if I joined and made a deposit, I would receive a bonus. It never said how much I had to deposit. Then after depositing $20 and not receiving my bonus, I contacted support twice. Both times they told me different amounts that I was required to deposit to receive the bonus and would not fix it. Then he rudely cut off the support chat mid conversation. Do not join or make any deposits here.

Dear julieearly23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify which exact bonus you tried to redeem? I would like to check the terms and conditions.
• Have you received the promotional offer from the casino directly or from a third affiliated party?
• Could you please forward the offer to petronela.k@casino.guru along with any relevant communication?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear julieearly23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.