BitDice Casino - El jugador está experimentando un problema con una bonificación.

i have a problem i converted the bonus to 100% i got this message (The free spins balance has been transferred to the main balance) but the money disappeared why?

Hello Izio91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? What kind of bonus did you claim? How much was your balance before it disappeared and how much after? When was the last time the casino responded to you and what was it?

Looking forward to your answer.

Regards,

Nick

verified for a few months the support does not respond I tried by message, by email, even on twitter they display but do not respond the balance has never been credited to me and I only received a notification saying that the bonus balance had been added to my credit but instead they didn't credit anything at all

Can you please forward a screenshot of your casino balance and your bonus/betting history?

Please send it to nikolas.b@casino.guru.

Already sent

Già inviata

Is there also any balance history with the amount shown there? Did the balance change in any way after you received the message of the free spin conversion?

Dear Izio91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.