BlueChip Casino - Las ganancias del jugador fueron confiscadas.

I've been playing at this casino for almost a year. I thought it was a great casino because it had good offers and the payouts were quick.

In the last few weeks, I've been playing baccarat and roulette as a distraction from my work and daily responsibilities.

I was lucky to win on live games two days in a row. I made a withdrawal, only to find out that the casino confiscated my withdrawals, claiming I violated term 9.6 due to fraudulent activity.

This is utterly abusive.

Just because I was lucky enough to win two days in a row, the casino claims I'm engaging in fraudulent activity?

What is the basis for this? What exactly do they consider fraudulent activity? They won't provide those details and only make that claim.

They're taking my money based on assumptions and subjective reasons.

I don't care if they close my account, but I want my money because I won it legally.

This isn't money won from a bonus; it's money won from real money play.

llevo casi un año jugando en este casino, me parecia muy buen casino ya que tenia buenas ofertas y los pagos eran rapidos.

en las ultimas semanas he hestado jugando al baccarat y a la ruleta porque es una distraccion para mi de tanto trabajo y responsabilidades del dia a dia.

tube la suerte de ganar dos dias seguidos en los juegos en vivo, realize el retiro y me doy con la sorpresa que el casino confico mis retiros, aduciendo que viole los terminos 9.6 por actividad fraudulenta.

la verdad que eso es un total abuso.

solo por tener suerte y ganar dos dias seguidos el casino atribuye que hago actividad fraudulenta?

osea en que se basa, cual es la actividad que para ellos es fraudulenta, no me quieren dar esos detalles solo inidcan eso.

Me quitan el dinero por supociciones y cosas subjetivas.

a mi no me importa quer me cierren la cuenta, pero quiero mi dinero, ya que lo gane de manera legal.

no hes un dinero ganado por bono, es un dinero ganado con dinero real.

Dear wilder2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account accessible to you? Can you log in?
• Did you achieve your winnings with the help of a bonus? 
• Does the cashback mentioned in the conversation you submitted play a role?
• Could you please share with me any communication from the casino detailing the allegation or rules that have been broken?
• Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, thanks for taking the time and helping me with my case.

Can you access your casino account?

"Yes, yes I can access"

Can you log in?

"Yeah"

Did you get your winnings with the help of a bonus?

"No, the profit was without any bonus"

Does the refund mentioned in the conversation you sent play a role?

"The chat photo about the refund is irrelevant, it was sent by mistake.

I asked if they had that promotion active, since it seemed like a good option to get a little money back if I lost. But the confiscated money does not come from that bonus.

The money won was with real money"

Could you share with me any communication from the casino detailing the allegation or the rules that have been broken?

Share screenshots here or send the information to my email at

"The only thing the casino says is that it violates the rules but does not give any further details.

I also want to clarify that I have already made several deposits and withdrawals at this casino, as I mentioned, I am a player who has been playing there for approximately 1 year.

I am verified at the casino

Hola, gracias por tomarte el tiempo y ayudarme en mi caso

Puedes acceder a tu cuenta del casino?

"Si,si puedo acceder"

¿Puedes iniciar sesión?

"Si"

¿Conseguiste tus ganancias con la ayuda de un bono?

"No,la ganancia fue sin ningún bono"

¿El reembolso mencionado en la conversación que enviaste juega un papel?

"La foto del chat sobre el reembolso no viene al caso, se envió por error.

Pregunte si tenía activa esa promoción, ya que me parecía una buena opción si es que llegaba a perder me reembolsen un poco de dinero. Pero el dinero confiscado no proviene de ese bono

El dinero ganado fue con dinero real"

¿Podrías compartir conmigo alguna comunicación del casino que detalle la acusación o las reglas que se han roto?

Comparte capturas de pantalla aquí o envía la información a mi correo electrónico a tomas@casino.guru

"Lo único que dice el casino que viole las reglas pero no da más detalles.

Quiero aclarar también que ya he realizado varios depósitos Y retiros en este casino, como le comenté soy un jugador que ya lleva 1 año aproximadamente jugando ahí.

Yo estoy verificado en el casino

Hello, any news?

Hola , alguna novedad?

Thank you very much, wilder2022, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you wilder2022 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Dear Tomas and Peter,

Thank you for your participation in the process.

Dear Wilder 2022,

You used employing a strategy of opposite bets. According to our rules, we have taken action.

10. ANTI-FRAUD POLICY

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

•  Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.

Best regards,

BlueChip Customer Care Manager.

Dear.

I am surprised that you indicate that I have made opposite bets when I have never made that type of play.

What I understand as opposite bets is betting on red and black in roulette, baccarat in Baccarat, etc.

I have never made that type of bet (I have screenshots of my bet history and there is no record of opposing bets)

On the other hand, the confiscated money was not earned from any bonus or promotion.

Which completely makes this argument irrelevant:

Leaving large bets on the table, for example in blackjack, and returning to the game after the bonus bets have been completed.

I hope that the casino guru will intervene and reject these arguments that have no basis.

Estimado.

Me sorprende que indique que he realizado apuestas opuestas cuando en ningún momento he realizado ese tipo de jugadas.

Lo que yo entiendo como apuesta opuestas es apostar al rojo y negro en la ruleta, punto y banca al Baccarat, etc.

Yo en ningún momento he realizado ese tipo de jugadas(tengo las capturas del historial de mis jugadas y no hay registro de apuestas opuestas)

Por otro lado el dinero confiscado no fue ganado por ningún bono o promoción

Lo que deja fuera de lugar totalmente este argumento:

Dejar grandes apuestas en la mesa, por ejemplo en el blackjack, y regresar al juego después de que se hayan completado las apuestas de bonificación.

Espero la intervención de gurú casino y rechace estos argumentos que no tienen sustento.

Thank you for the update BlueChip Casino representative.

Can you provide us with evidence of the opposite betting? You can forward any evidence to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear all,

We apologize for the delay!

Dear Peter,

We will check this information and will give the response as soon as possible.

Best regards,

BlueChip Customer Care Manager

Dear all,

Thank you for waiting!

Dear Peter,

We have sent the letter with the confirmation to you e-mail.

Best regards,

BlueChip Customer Care Manager

Dear Piter

Before giving a verdict or making a decision.

Please also send me the information by email or ask me for my betting history as well.

There is no contrary bet in my history, because I have not made any bets of that type.

I don't know what information the casino could have sent, honestly.

And he stressed that the money won was not with any bonus so there is no way the casino is right.

Before making a decision, please ask me for some additional information. I have my betting history.

I await answers

Thank you.

Estimado Piter

Antes de dar un veredicto o tomar una decisión.

Por favor enviarme también la información por correo o solicitarme también mi historial de apuestas.

En mi historial no ahí ninguna apuesta contraria, porque no he realizado ninguna apuesta de ese tipo.

No se qué información podría haber enviado el casino la verdad.

Y recalcó que el dinero ganado no fue con ningún bono así que no hay ninguna forma de que el casino tenga razón.

Antes de tomar una decisión por favor solicitarme alguna información adicional yo cuento con mi historial de apuestas realizadas.

Espero respuestas

Gracias.

Thank you for providing me with the information BlueChip Casino representative.

Dear wilder2022, the casino has provided me with a statement from the game provider confirming an opposite betting strategy with another user. We advise against such behavior to prevent situations like this in the future. With that in mind, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding!

Kind regards,

Peter