BlueChip Casino - Las ganancias del jugador fueron confiscadas.

I've been playing at this casino for almost a year. I thought it was a great casino because it had good offers and the payouts were quick.

In the last few weeks, I've been playing baccarat and roulette as a distraction from my work and daily responsibilities.

I was lucky to win on live games two days in a row. I made a withdrawal, only to find out that the casino confiscated my withdrawals, claiming I violated term 9.6 due to fraudulent activity.

This is utterly abusive.

Just because I was lucky enough to win two days in a row, the casino claims I'm engaging in fraudulent activity?

What is the basis for this? What exactly do they consider fraudulent activity? They won't provide those details and only make that claim.

They're taking my money based on assumptions and subjective reasons.

I don't care if they close my account, but I want my money because I won it legally.

This isn't money won from a bonus; it's money won from real money play.

llevo casi un año jugando en este casino, me parecia muy buen casino ya que tenia buenas ofertas y los pagos eran rapidos.

en las ultimas semanas he hestado jugando al baccarat y a la ruleta porque es una distraccion para mi de tanto trabajo y responsabilidades del dia a dia.

tube la suerte de ganar dos dias seguidos en los juegos en vivo, realize el retiro y me doy con la sorpresa que el casino confico mis retiros, aduciendo que viole los terminos 9.6 por actividad fraudulenta.

la verdad que eso es un total abuso.

solo por tener suerte y ganar dos dias seguidos el casino atribuye que hago actividad fraudulenta?

osea en que se basa, cual es la actividad que para ellos es fraudulenta, no me quieren dar esos detalles solo inidcan eso.

Me quitan el dinero por supociciones y cosas subjetivas.

a mi no me importa quer me cierren la cuenta, pero quiero mi dinero, ya que lo gane de manera legal.

no hes un dinero ganado por bono, es un dinero ganado con dinero real.

Dear wilder2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account accessible to you? Can you log in?
• Did you achieve your winnings with the help of a bonus? 
• Does the cashback mentioned in the conversation you submitted play a role?
• Could you please share with me any communication from the casino detailing the allegation or rules that have been broken?
• Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas