BoGamba Casino - El jugador afirma que el pago se ha retrasado.

Hello,

Like many others, I'm having an issue with withdrawals from Bogamba Casino. The payouts are not being made, nor is anyone responding to inquiries about this.

I requested a withdrawal a week ago, which has not been paid out to me to this date.

Every time I contact live chat, they tell me they have nothing to do with this, and that it's a separate department. Yet, they keep reassuring me they will forward the issue.

So far, nothing has transpired after a week. I have sent an email to the support team, but have not received a response yet.

From what I've read, I should be patient and wait for two weeks, which I'm doing, but I wanted to raise the issue now.

I would appreciate any help from your side.

My account is verified.

Best regards.

Hallo,

es geht bei mir darum das ich wie andere auch schon. Hier sich gemeldet haben was die auszahlungen von Bogamba casino angehen, diese werden nicht ausgezahlt oder es meldet sich diesbezüglich keiner.

nun ich habe jetzt eine woche her eine auszahlung getätigt, die mir bis heute jetzt datu nicht ausbezahlt wurde.

der live chat meint jedes mal ja wir haben damit nichts zu tun das ist eine separate abteilung, aber wir geben das jetzt wieder und wieder weiter.

es tut sich wie gesagt jetzt eine woche nichts. habe dem support ne email geschickt aber keine antwort bis jetzt erhalten.

wie ich gelesen habe soll man sich ja 2 wochen gedulden, das tue ich nur merke ich das jetzt schon vor.

würde mich über hilfe eurer seits freuen.

mein account ist verrifiziert.

mit freundlichen grüssen.

Dear shango108,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, I wanted to get in touch.

It seems that Bogamba is not interested in a payout, I ask every day in the live chat.

I'll be happy to pass it on. My colleagues in the finance office will surely process it very quickly.

These are the usual answers and every time, I have now received an email 2-3 times info@bogamba.com

sent to request my payout.

These are not answered either, they do not give any information about why it is taking or whether there is another problem. My account is also verified, which was confirmed by the chat.

Well, in 2 days we have reached the 2 week deadline.

Thanks.

Hallo, wollte mich mal melden.

Es scheint das Bogamba kein interesse an einer auszhalung hat, ich frage täglich nach im livechat.

I'll be happy to pass it on. My colleagues in the finance office will surely process it very quickly.

Das sind die üblichen antworten und das jedes mal, ich habe auch jetzt 2-3 mal eine email an info@bogamba.com

geschickt um bitte meiner auszahlung.

Diese werden auch nicht beantwortet, sie geben keinerlei infos raus warum es dauert oder ob es ein anderes problem gibt. Mein account ist auch verifiziert das hat mir der chat auch bestätigt.

naja in 2 tagen haben wir die 2 wochen frist erreicht.

danke.

Dear shango108,

Have you received your withdrawal from the casino yet?

Dear shango108,

Have you received your withdrawal from the casino yet?

Hello, no unfortunately not.

The status is the same, the live chat responds with the same answer every time. That it will be forwarded to the finance department and they have been telling me that for 2 weeks now.

Kind regards,

Hallo, nein leider nicht.

Der Stand ist der gleiche, der Livechat antwortet jedesmal mit der gleichen Antwort. Das es an die Finanzabteilung weitergeleitet wird, und das sagen sie mir jetzt schon 2 Wochen lang.

Mfg,

Hello, it seems to me that this will be a long process. Have you already taken the first steps? The bogamba casino comes with the same answer every time, they pass it on to the finance department.

I reply faster than this 7 days reply time here. If so, it will take forever.

Thanks for the help anyway.

Hallo, wie es mir scheint wird das ein langer Prozess. Haben sie schon erste Schritte eingeleitet? Das bogamba Casino kommt jedesmal mit der selben Antwort, sie geben es an die Finanzabteilung weiter.

Ich sie antworten schneller als diese 7 Tage antwort Zeit hier. Wenn das so ist wird's ewig dauern.

Danke trotzdem für die Hilfe.

Thank you for your reply, shango108. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here in this thread, if possible?

Have you accumulated your winnings with or without an active bonus?

Hello,

No, this is the first payout.

Yes, the winnings came from a deposit slip bonus, so I played the game successfully and made sure that no rules were broken. Be it not playing forbidden games or not exceeding the max bet of 3 euros.

Kind regards,

Hallo,

Nein das ist die erste Auszahlung.

Ja der Gewinn entstand durch einen Einzahlungsschein Bonus, ich habe denn wager erfolgreich durch gespielt und sehr genau darauf geachtet das keine Regeln verstoßen werden. Sei es verbotene spiele nicht zu spielen oder den max bet von 3 Euro nicht zu überschreiten.

Mfg,

here is the screenshot again,

hier nochmal der screenshot,

One last thing before we contact the casino - could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, of course I can post what I have saved from time to time.

but every time it's the same as said.

Hallo, klar kann ich was ich ab und zu mal gespeichert habe posten.

aber es ist jedes mal das gleiche wie gesagt.

I sent it to them via email.

hab es ihnen per email geschickt.

and what new???

und was neues???

Thank you very much, shango108, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello shango108,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BoGamba Casino representative to join this conversation and participate in resolving this complaint.

Dear BoGamba Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Hi, thanks for your help.

Hallo, danke für eure Hilfe.

Looks like Bogamba isn't interested at all. Dear Casino Guru Team, what happens if they don't answer?

If the case remains unsolved and I won't get my money!!! I will probably have to contact my bank and have the money deposited returned.

Sieht so aus als hätte Bogamba gar kein Interesse. Liebes Casino Guru Team, was passiert wenn die nicht antworten?

Bleib der Fall ungelöst und ich erhalte mein Geld nicht!!! Ich werde mich wohl an meine Bank wenden müssen, und das eingezahlte Geld zurück buchen lassen.

Hello shango108,

I will try to get in touch with the casino outside of the complaint to speed up their response.

Your patience is much appreciated.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, thanks again for your help.

Unfortunately they don't answer as expected, but I keep getting emails with offers.

Now even from a vip manager, I will reply to his email and ask to clarify my matter. I also got a WhatsApp number for VIP offers, maybe you want to have this number and get in touch there?

Please let me know.

Best regards

Hallo, danke für eure Hilfe nochmal.

Sie antworten leider nicht wie erwartet, ich kriege aber ständig Emails mit angeboten.

Jetzt sogar von einem vipmanager, werde auf seine Email antworten und darum bitten meine Angelegenheit zu klären. Auch have ich eine WhatsApp Nummer bekommen für VIP Angebote, vielleicht wollen sie diese Nummer haben und melden sich dort?

Lassen sie es mich bitte wissen.

Mit freundlichen Grüßen

Hello, I called my bank today, I get a form and I have to fill it out.

An attempt is being made to get the money back, I hope it works.

Since bogamba does not report and does not respond, the amounts are higher than the defendant's amounts.

Hallo, also ich habe heute mit meiner Bank telefoniert, ich kriege ein Formular und muss das ausfüllen.

Es wird versucht das Geld wieder zurück zu buchen, ich hoffe das klappt.

Da sich bogamba nicht meldet und nicht reagiert, die Beträge sind höher als der Beklagte beträgt.

Please tell me if you had any success attempting direct contact.

Sagen sie mir bitte ob sie Erfolg hatten mit dem Versuch des direkten Kontakt versuchs.

has this casino ever responded to anyone?

hat dieses casino je irgend jemandem geantwortet?

Hello shango108,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru