Bubbles Bet Casino - El retiro del jugador se retrasa.

The KFC verification was okay on 02/01/2025. Since the payout on 01/11/25, every day we're told that it's still being checked by external providers and that we'll receive an update the next day. But nothing has changed.

Die KFC Überprüfung war am 02012025 ok. Seid der Auszahlung am 11.01.25 bekommt man jeden Tag gesagt, wird noch vom externen Anbietern geprüft, erhalten dann ein Update am nächsten Tag. Aber es hat sich nichts geändert.

Dear pinkie1961,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No no successful increase only deposit

Yes, the winnings consisted of a bonus that had to be wagered with 45,000 euros. There was no restriction on the bonus amount, only 50 times. When converted, it was shown as real money. The screenshots are from today. It still says not released, even though KFC was OK.

Nein keine Erfolgreiche Anhebung nur Einzahlung

Ja der Gewinn bestand aus einen Bonus der mit 45000 Euro umgesetzt werden musste , es gab keine Beschränkung was den Bonus Beträge nur 50 mal umsetzen. Bei umwandeln stand dieser als Echtgeld. Die Screenshots sind von heute . Es steht immer nicht freigegeben, obwohl KFC in Ordnung war

Heute folgende Nachricht Michael, as we can see from our end your account checking procedure is coming to an end.

You will receive an email about your withdrawal during the day.

Thank you for understanding and have a great day! Auch schon3 mal gehört

Here today, when the update was supposed to come, we were fooled again. Michael, unfortunately we still haven't received an update from the relevant department.

We will now submit another request and inform you as soon as we receive one.

Hier heute wo das Update kommen sollte wieder verarscht. Michael, leider haben wir noch immer kein Update von der entsprechenden Abteilung erhalten.  

Wir werden jetzt erneut eine Anfrage stellen und Sie umgehend informieren, sobald wir eines erhalten.

Thank you very much for your reply, pinkie1961. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, pinkie1961, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear pinkie1961,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Bubbles Bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side.

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

They won't get in touch, just like they didn't get in touch with me

Die werden sich nicht melden, genau so wie bei mir

Heute Kamm folgende Email Hello Michael,

We are reaching out to request a valid proof of address document, as screenshots are now acceptable for the bank to complete your money transfer.

Please provide one of the following documents so we can proceed smoothly with your withdrawal request:

Proof of Address: This can be a utility bill (water, gas, electricity) or a bank statement with transactions included that clearly shows your full name and residential address. The document should be no older than 3 months.

If you have any questions or concerns, please don’t hesitate to contact us. We’ll be more than happy to assist you further.

We look forward to receiving your documen. Obwohl verfiezirung OK ist konnte ich die Daten nicht erreichen, habe die per Mail zum Support gesendet

I sent my bank statement and ID copy to support

Habe Kontoauszug und Ausweis Kopie ans Support gesendet

Thank you for the updates, pinkie1961. Do I understand correctly that, based on the screenshot you shared, the casino already reviewed your documents and verified your account?

We are still waiting for the answer from the casino. So far there has been no reply from them.

Yes, they wanted it again, but that could be hot air again. Just keep calm, as soon as there is something new, the information will come

Ja die wollten das nochmals haben, dass kann aber auch wieder heiße Luft sein.Nur jemand ruhig zuhalten, sobald es was neues gibt komm die Info

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, a miracle happened, thanks to your help, today I got the 700 euros. And avoid this casino in the future

Hallo ein Wunder ist passiert danke eurer Hilfe heute habe ich die 700 Euro bekommen. Und in Zukunft dieses Casino meiden

Dear pinkie1961,

Thank you for the updates! I'm glad to hear that your issue has been resolved. I'll mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you encounter any issues with this or any other casino in the future, please feel free to contact our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia 

Casino.Guru