Bzeebet Casino - La cuenta del jugador se cerró después de disputas sobre el bono.

I won 70 free spins at the casino, however, when you win any bonuses, you are left guessing which game they are for because they don't specify. Please refer to the attached screenshot.

I joined the customer service chat and a representative named Kate told me that my bonuses had expired. I expressed my disappointment, saying it discouraged me from playing there and that perhaps I would not play there anymore. At that point, she simply closed my account without my request, just shut it down and didn't give a damn.

If the company could, please show everyone here the screenshots of the customer service conversation. It's outrageous how I was treated by this Kate.

Eu ganhei 70 giros grátis no casino, porém quando você ganha os bonus você precisa advinhar que jogo que é, pois eles não dizem... Conforme print em anexo.

Entrei no chat, uma atendente chamada Kate me disse que meus bonus haviam expirado, eu disse que era dececpcionante e isso me tirava a vontade de jogar ali, que talvez eu não jogaria mais lá. Nesse momento ela simplesmente encerrou a minha conta sem minha solicitação, simplesmente encerrou e dane-se.

Se a empresa puder, por favor mostre a todos aqui os prints do atendimento, é um absurdo a forma como fui tratado por essa Kate.

Hello raniereptubr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bzeebet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which bonus are you referring to as you forwarded multiple screenshots? When exactly did you claim them? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Nick, I made some deposits recently, between deposits and bonuses I certainly turned over more than 3 thousand reais, the bonuses claimed were 4, there is their ID code in the prints, funny that I received one and

mail on 01/06/24 around 11 pm saying to take advantage of my spins, when I entered the website I saw the spins, but the website does not specify the games, on 01/07/24 in the morning I entered to ask about the chat and everything happened.

It's a shame I didn't save the conversation, because I've never been treated so poorly in a casino in my entire life.

About the bonus ids they are:

1327128613

1327128612

1327128615

1327128614

And before you invent that they were expired, it is worth mentioning that I was notified by email of their existence on 01/06/2024 at 11:15 pm.

Finally, it's worth mentioning that I'm showing everyone the situation, but now I have absolutely no desire to go back to playing in a place that didn't make the slightest effort to have me as a customer.

Nick, eu fiz alguns depósitos recentemente, entre depósitos e bônus certamente girei mais de 3 mil reais, os bônus reivindicados eram 4, tem o código do id deles nos prints, engraçado que recebi um e

mail no dia 06/01/24 próximo as 23 horas falando para aproveitar os meus giros, quando eu entrei no site vi os giros, mas o site não especifica os jogos, no dia 07/01/24 pela manhã entrei para perguntar sobre no chat e tudo ocorreu.

Uma pena não ter salvado a conversa, pois nunca fui tão mal atendido em um casino em toda vida.

Sobre os ids de bônus são eles:

1327128613

1327128612

1327128615

1327128614

E antes que invente que eles estavam expirados, vale ressaltar que fui notificado em email da existência dos mesmos no dia 06/01/2024 as 23h15.

Por fim, vale ressaltar que estou mostrando a situação a todos porém agora não tenho absolutamente nenhuma vontade de voltar a jogar em um local que não fez a mínima questão de me ter como cliente.

Hello raniereptubr,

How long after you received the free spins did you contact the casino support? Why didn't you ask which games are they for right away?

Please note that in such cases, as there were free bonuses, it is not an excuse not knowing which games there were meant for as you could have contact them to find out.

Nick, firstly, I logged in as soon as I received the email about the bonuses, secondly, support was offline at the time and thirdly, the first thing I did was ask what games they were?

Why don't you take the prints and post them here?

Afraid of being embarrassed or afraid of proving what rubbish the casino is?

Nick, primeiro que eu entrei assim que recebi o email falando dos bonus, segundo que o suporte estava offline pelo horario e terceiro que a primeira coisa que eu fiz foi perguntar quais jogos eram?

Por que você não pega os prints e coloca aqui?

Medo de passar vergonha ou medo de comprovar o lixo que o casino é?

Hello raniereptubr,

Can you please clarify what kind of prints are you talking about? Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Forget it, there's no point in going around in circles, I won't play at the casino again, I won't get the bonuses back and I haven't forgotten that I was self-excluded for asking for my right.

Case closed.

Esquece, não adianta ficar andando em círculos, não voltarei a jogar no casino, não terei os bonus de volta e não me esqueci que fui auto excluido por pedir meu direito.

Caso encerrado.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.