Campeonbet Casino - El jugador aún no ha recibido las ganancias.

Hi

my account is fully verified. They ended up giving me 500$ in a e transfer. Now I’m trying to get my 2500$ still on the account. And they not replying to my emails and each day. They cancelling my withdrawals and putting the money back into my account

Dear ants123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

so this is the email I got with them today. However, 4 days ago I was able to make a withdrawl for 500$ and I am fully verified. So on my next withdrawal. They keep rejecting. With no real reason why

Dear ants123,

Have you received your withdrawal from the casino yet?

No I have not. I have 2500$ on the account. That I am still waiting for

Thank you for your reply, ants123. Do I understand correctly that you have made one successful withdrawal before? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

That is correct. I have made one prior withdrawl for 500$. I have no active bonus. I have not bet since. Been waiting on my next withdrawl. They said 3 business days. It’s going on day 5. This current withdrawl has been rejected 3 times prior

Could you please post a screenshot of your withdrawal/transaction history here in this thread?

So I have received the money on Friday. I’m still waiting on 2000$. Processing seems to take 500$ a week. I like to keep the case open Just in case

so my next one. I did on Friday was rejected again

so this is my new issue. I had the same issue on my previous withdrawal I have having this issue between all my withdrawal for some reason. They still owe me 2000$

Thank you very much, ants123, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thx y

Thx y

Hello ants123,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Campeonbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Campeonbet Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ants123,

I tried to contact the casino but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. The casino can request to reopen the complaint anytime.

In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao) and submit a complaint to them (certria@gaminglicences.com and/or complaints@gaminglicences.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. Please note it is a rather passive licensing authority and you can wait a long time for an answer. 

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case you need any help, please contact me at stefan.m@casino.guru.

Kindest regards,

Stefan, Casino.Guru