Cashalot Casino - La retirada del jugador se retrasa.

Been waiting for withdrawals for over a week now, the chat says that they will be resolved, that you should just calm down, still they keep saying different things, sometimes it is possible to withdraw on weekends, sometimes they don't work, for four days they were nothing which was wrong with the outlet, but today when I asked customer service, they discovered an error that I still didn't get help with!

Väntat på uttag över en vecka nu, chatten säger att de kommer lösas att man bara ska lugna sig, ändå säger de olika saker till än hela tiden, ibland är det möjligt med uttag på helgerna ibland funkar de inte, i fyra dagar var de inget som var fel med uttaget men idag när jag frågade kundservice så upptäckte de ett fel som jag ändå inte fick hjälp med!

Dear Rama1802 ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Then I'll wait 14 days and we'll see!

Då väntar jag 14 dagar så får vi se!

Rama1802,

Was your withdrawal processed? Do you still require our assistance? Please let me know.

Dear Rama1802,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.