Casinia Casino - El depósito del jugador no ha sido acreditado en su cuenta del casino.

I deposited 50 € using Klarna, which my bank confirmed. However, the amount did not appear in my player account.

50 € mittels Klarna eingezahlt, Bank hat es registriert. Der Betrag kam jedoch nicht auf mein Spielerkonto.

Dear Kroatien02, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Good day

The debit of €50 appears on my bank statement from today, January 3, 2024. The amount was therefore transferred. I'm definitely not going to invest too much time just because of €50. For me it borders on fraud.

As a result of this experience, I will never play at an online casino again.

Guten Tag

Auf meinem Kontoauszug von heute, 03 01 2024, scheint die Abbuchung von 50 € auf. Somit wurde der Betrag überwiesen. Ich werde jetzt sicher nicht wegen 50 € all zu viel Zeit investieren. Für mich grenzt es am Betrug.

Als Folge dieser Erfahrung werde ich nie wieder in einem Online Casino spielen.

Did you contact your payment provider to check for any issues regarding the payment? Or should I assume that you are not interested in resolving this issue? Please let me know.

Dear Kroatien02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.