Casinia Casino - El juego del jugador se ha congelado después de ganar el premio mayor.

Good morning, I have this issue and they are giving me the runaround.......while I was playing at a two-euro stake, I hit the mega jackpot of the game and everything froze

Buongiorno io ho questo problema e mi stanno tenendo per le lunghe.......mentre giocavo due euro a puntate ho centrato il mega jack del gioco e bloccato tutto

Dear EFISIA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify if this bet was recorded in your game history?
• Do I understand correctly that you are not able to access the game?
• Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening Cristina....the bet was not recorded in my history......perhaps because everything is blocked......in the other games I can easily enter......I contacted the casino and contacted the casino again.. ...they are dragging on.....even now the game is blocked with a window that says error 211....I have all the screenshots.....even the one from the operator who tells me to wait 24 hours ...expect and get back to me with other myriads of people

Buonasera Cristina....la scommessa non è stata registrata nella mia cronologia......forse perché è tutto bloccato......negli altri giochi entro tranquillamente.......contattato e ricontattato ilcasino.....stanno portando per le lunghe.....ancora adesso il gioco è bloccato con una finestra che dice error 211....ho tutti gli screeshot.....anche quello dell operatore che mi dice di aspettare 24 ore ...aspettati e ricontattati altri miriade divolye

If you need I have all the screeskot....as soon as I hit the mega jack it stopped instantly....and the problem still persists

Se hai bisogno ho tutti gli screeskot....appena centrato il mega jack si è bloccato istantaneamente....e ancora adesso persiste il problema

Thank you for your reply, EFISIA. I am afraid that if this bet hasn't been recorded in your game history, our options are very limited. Nonetheless, forward everything to kristina.s@casino.guru and I'll see if there is anything we can do.

Good morning kristina....I sent you all the emails.....I already imagined that it would end like this......they are big scammers......the case was immediately presented to the operator who tells me that I had to wait 24 hours....the amount of time needed to reset everything.....then they asked me for the bet ID....but I repeat that since everything was blocked even after 3/4 days, how could you d8 should I register the bet?.....a real scam........as soon as I have an answer where I can I will make a negative review and I will publish the screeskot every time........they are thieves

Buongiorno kristina....ti ho mandato tutto yramite email.....già immaginavo che andava a finire così......sono dei grandi truffatori.......il.caso è stato subitissimo presentato all operatore che mi dice che dovevo aspettare 24 ore....il yempo necessario per resettare tutto .....dopo mi hanno chiesto l id della scommessa....ma ripeto che essendo bloccato tutto anche dopo 3/4giorni come si poteva d8 c9nseguenza registrare la scommessa?.....una vera e propria truffa........appena ho una risposta dove posso farò recensione negativa e pubblicherò ogni volta gli screeskot.........sono dei ladri

Could you please advise if you currently have access to your casino account? Do you have an active real money balance in the account?

Good morning kristina....yes, I can easily enter my casino account, I can easily enter all the other games except that one.....zero balance after what happened, I'm waiting to deposit......the day after what happened I made other deposits in the hope of being able to enter the game but nothing at all....I played the other games easily........now I definitely won't charge a cent until it's resolved

Buongiorno kristina....si entro tranquillamente nel mio account del casino entro tranquillamente in tutti gli altri giochi tranne il quello .....saldo zero dopo quello che è successo aspetto a depositare......il giorno dopo l accaduto ho fatto altri depositi nella speranza di riuscire ad entrare nel gioco ma nulla di nulla....ho giocato negli altri giochi tranquillamente........adesso sicuramente non carico più un centesimo finché non si risolve

Just now I returned to the casino and the game error persists........last week I entered the game but it automatically sent me back to the home page of the game now there is the error again

Proprio adesso rientrata nel casino e l errore del gioco persiste........settimana scorsa entravo nel gioco ma in automatico mi rimandava nella pagina iniziale del gioco adesso c è di nuovo l errore

Done now screeskot

Fatta adesso screeskot

In real time

In tempo reale

I apologize, but as I mentioned previously, if the bet hasn't been recorded in your game history, we aren't able to help. Furthermore, a problem with a single frozen game is also something we cannot influence, or penalize the casino for. Unfortunately, under these circumstances, I can only recommend that you contact the game provider to ask for further assistance regarding this matter.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.