Casino Adrenaline - El depósito del jugador se ha perdido.

I started to make a deposit via you transfer and when I did I finished the deposit itself and their UI it has the cancel and complete buttons right next to each other very small area and I accidentally hit the cancel and it's canceled the particular deposit information off of the screen. So basically it was canceled, traceable as I've had this solved for you before and everybody uses Gigadat, it was the same processor and it's just different casinos one willing to help one not. When I accidentally cancel the deposit information for it to proceed and be registered in the system , I don't shut this down until after I make the deposit because I need the information from that screen so I had already sent the deposit to Gigadat and it is auto deposit so it cannot be retrieved, and etransfers are non-reversible with autodeposit function. What is support with all the information that I had been given on the form for the deposit prior to it being inadvertently canceled. They refuse to help they still at this moment will not do anything they will constantly just tell me that they can't do nothing and I will provide you with this recount as well but I don't think there's any point in waiting for 5 days like I have four withdrawals this is a deposit and it's really completely fixable and not that difficult to do yet they refuse to. The information that it provided has been enough for other casinos like slotto cash and play croco to retrieve my funds and my deposit with a little bit effort on their behalf which those who work at adrenaline unwilling to make any effort to assist customer service is a word that means nothing.I found other casinos where I've made similar mistakes if not the exact same one and they have always contacted the payment processor and been able to clear it up but they refused to contact the payment processor and they will do nothing for me. I cannot contact Gigadat, I have no contact information and secondly it's not my place to contact the processor on behalf of the business that their partnered with. I have no means to retrieve my money. But obviously since I've had it corrected by other casinos in the past there is a way to do it's just take a little bit of effort of calling the processor or contacting him in some other manner and questioning them and Cross referencing data. it is there and they've accepted it and I have proof of that, and I also have proof of them completely unwilling to help.

Dear wguy590,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In this case, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

Please note that you can find the necessary contact information directly on the website of the payment provider.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear wguy590,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.