Casino Alpha - El retiro del jugador ha sido cancelado.

The Casino declined my withdrawal without reason. no email or answers now when i am requesting the reasons.

Three days before they told me that i will receive it in the morning on saturday respectively it will be proceeded on friday night. they assured me the withdrawal.

now no one will answer me

Hello Litecoin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Alpha. Please allow me to ask you a few more question before we would try to contact the casino.

Was this your first withdrawal request in the casino? Is your account fully verified? Did you use and deposit or no deposit bonus to accumulate your winnings?

Also please note, if it's your first ever withdrawal request in the casino, it might take up to 14 days for the money to arrive to your account. I believe there will be a reasonable explanation from the casino for the canceled withdrawal.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Its ok now. i told them that i opened a claim at casinoguru. After that i received answers and they proceedednthe withdrawal

Dear Litecoin,

Could you please let us know if the money arrives? We will be waiting for your confirmation.

Regards,

Nick

Dear Litecoin,

We haven't hear from you in a while. Please not that if we won't get any answer within the next 7 days, the complaint will be rejected.

i received the money after showing them this thread. thanks again casino guru

Thank you Litecoin for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru