Casino Astral - El jugador no puede cerrar su cuenta.

Hi the people I chat with who are supposed to assist me are rude and have blocked me

I have paid more than 2000 euros I have asked several times to close my account because I have problems and they do not please can you make me close my account permanently?

Salve le persone con cui chatto che dovrebbero darmi assistenza sono maleducate e mi hanno bloccata

ho versato più di 2000 euro ho chiesto svariate volte di chiudermi conto poiché ho dei problemi e non lo fanno per favore voi potete farmi chiudere account in modo definitivo ?

Hello Rosella,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Astral Casino. Please allow me to ask you a few more question before we would make any step further.

When did you first request to close your account? Did you specificly mention any gambling problems or addiction when you asked for closure? Did you try to close your account through their support or directly in your casino account? Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

They closed it for me after many pleas, thank you very much

Me lo hanno chiuso dopo tante suppliche grazie mille

They closed it for me and today it was unlocked again

they say I have to leave it inactive for 30 absurd days

Me lo hanno chiuso ed oggi dinuovo era sbloccato

dicono che devo lasciarlo inattivo 30 giorni assurdo

Dear Rosella,

Did you specificly mention that you have gambling addiction/problems to the casino? If no, please try to request account closure again and mention the gambling issues. In that case they should permanently close your account.

Please let us know the outcome.

Regards,

Nick

Dear Rosella,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond from you within the next 7 days.

Greetings

It has been closed

can you tell me if there is a way to block all online gaming sites from both PC and smartphone?

Salve

e’ stato chiuso

sa dirmi se c’è un modo per bloccare tutti i siti di gioco online sia da pc che da smartphone?

Dear Rosella,

Unfortunately, we don't know about anything that would globaly block you from all casino sites as some of them don't even have a licence. There are however some help available on the internet for gambling addiction in different forms. I'm sure you will be definitely able to find something that is suitable exactly for you. You can read some of our articles about it: https://casino.guru/overcoming-problem-gambling

Is there anything else we can assist you with? If no, the complaint will be closed as resolved as your account in this specific casino is already closed.

Regards,

Nick

The complaint will be now closed as resolved as the player's account was closed in the casino.