Casino Eagles - El retiro del jugador no ha sido procesado.

Serve this to present my strongest complaint against this casino. Since I made the first withdrawal they have never replied to anything and they don't even have chat (on the casino page they say that they do have chat, but it's not true).

The first contact with them was an email I received from a certain Dianne saying that apart from welcoming me they would add 155 euros and that I would have them in my account when I started the connection to the casino but it is a lie, I have not received anything.

I have written several times to his email (d***@gmail.com) asking when they pay me and that they cannot send the documents because the casino does not give the option to send them and I also told him that they do not have chat when on their page website say they do.

The issue is that they do not process my withdrawals of 2023 euros, that they do not answer even once and that there is no way to contact them.

I signed up for this casino because Guru says it's good and they give it a good rating but now we see how bad this casino is.

The payments say that they are within 72 hours but I repeat that I cannot even send documents.

Their email appears to be casinoeagles1@gmail.com and Dianne's d***@gmail.com.

It seems as if it was the email of someone in particular because I have never seen gmail emails in any casino.

All the best

Sirva la presente para presentar mi mas energica queja contra este casino. Desde que hice el primer retiro jamas han contestado a nada y ni siquiera tienen chat ( en la pagina del casino dicen que si tienen chat ,pero no es verdad ).

El primer contacto con ellos fue un correo que recibi de una tal Dianne diciendo que me daban aparte de darme la bienvenida me agregaban 155 euros y que los tendria en mi cuenta cuenta cuando iniciara la conexion al casino pero es mentira, no he recibido nada.

He escrito varias veces a su correo ( d***@gmail.com) preguntando que cuando me pagan y que n ose pueden enviar los documentos porque el casino no da opcion a enviarlos y tambien le dije que no tienen chat cuando en su pagina web dicen que si lo tienen.

El tema es que no procesan mis retiros de 2023 euros, que no contestan ni una sola vez y que no hay forma de contactar con ellos.

Me registre en este casino porque Guru dice que es bueno y le dan una buena puntuacion pero ya vemos como es este casino de malo.

Los pagos dicen que son a las 72 horas pero repito que ni siquiera puedo enviar documentos.

El correo de ellos parece que es casinoeagles1@gmail.com y el de Dianne d***@gmail.com.

Parece como si fuera el correo de alguien particular porque no he visto nunca correos de gmail en ningun casino.

Un saludo

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina: I know what to expect but this case is more complex and Daniel and Radja know it.

If you read my complaint correctly, the problem is that they don't answer anything once and I have yet to send the documents to verify my account (there is no option to upload them on the casino website), they also lied about the chat Well, there is no chat and apart from "contact" they say they answer in 1 day and they don't even answer.

It is clear that this casino is a scam because they also say on the web that payments are made in 72 hours and 5 days have passed and they do not ask for documents. How are they going to ask for documents if they do not answer any email?

All the best

I have never seen emails from a casino that are from " gmail.com"

hola Kristina : ya se que hay que esperar pero este caso en mas complejo y lo saben Daniel y Radja.

Si usted lee bien mi queja, el problema es que no contestan ni una sola vez a nada y tengo pendiente de enviar los documentos para verificar mi cuenta ( no hay opcion de cargarlos en la web del casino ), ademas han mentido con lo del chat pues no hay chat y aparte en " contact " dicen que contestan en 1 dia y ni siquiera contestan.

Esta claro que este casino es una estafa porque tambien dicen en la web que los pagos se hacen en 72 horas y han pasado ya 5 dias y no piden documentos ¿ como van a pedir documentos si no contestan a ningun correo ?

Un saludo

Jamás he visto correos de uncasino que sean de " gmail.com"

he podido sacar esta informacion por si la considerais conveniente, lo dicho SON ESTAFADORES

Eagles casino does not pay

Hello,

I've taken a quick look into this and you should be aware that this casino does not appear to hold a valid license in any recognized jurisdiction. They claim to have a license:

... maintained and operated under the license of Curaçao ...

But they don't name their Master License holder, they show no license badge, nor is there a license verification link. All of which are required for valid Curacao license holders.

In other words they are almost certainly unlicensed and using software that they got from who knows where.

Hello: today, June 18, I have looked at the casino page (yesterday you could not see anything) and it turns out that my balance is ZERO and the list of transactions is empty. I don't know what these people are playing at.

Do something please because in Guru casino, if we look for Eagle casino, it doesn't come up either and you gave it an excellent score and apparently and according to what I sent yesterday, they don't even have a license.

Thank you

I have a screen of the withdrawals I made of 1800 and 223 euros and I also have a screen of the balance at ZERO for today and nothing appears in the list of transactions

How can I send it to you?

Hola : hoy dia 18 de junio he mirado en la pagina del casino ( ayer no se podia ver nada ) y resulta que sale mi saldo a CERO y la lista de transacciones esta vacia. NO se a que juegan esta gentuza.

Hagan algo por favor porque en casino Guru , si buscamos casino Eagle, ya tampoco sale y ustedes le daban una excelente puntuación y por lo visto y segun mandé ayer, no tienen ni siquiera licencia.

Gracias

Tengo pantalla de los retiros que hice de 1800 y 223 euros y tambien tengo pantalla del saldo a CERO de hoy y en la lista de transacciones no sale nada

¿ Cómo os la puedo enviar ?

We found out that you submitted two complaints about the same casino, therefore we decided to reject this complaint and continue resolving the other complaint.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Please forward any supporting evidence to kristina.s@casino.guru. Thank you in advance.

I agree to let a few days go by and reach an agreement, but that is not the problem, the problem is that they have never replied to any email and they also took the 2,023 euros from the withdrawals and from the account, they do not appear for any site, luckily I have screens

Thank you

When I registered I had a 75 note given by Guru and according to the terms and conditions of the casino they pay after 72 hours by transfer and I have not even been able to send verification documents since there is no option to send them on the Eagles casino page

Estoy de acuerdo en dejar pasar unos dias y llegar a un acuerdo, pero el problema no es ese, el problema es que jamas han contestado a ningun correo y ademas me quitaron los 2.023 euros de los retiros y de la cuenta, no aparecen por ningun sitio, menos mal que tengo pantallas

gracias

Cuando me registre tenia un 75 de nota dada por Guru y segun los terminos y condiciones del casino pagan a las 72 horas por transferencia y ni siquiera he podido enviar documentos de verificacion ya que no hay opcion de mandarlos en la pagina del casino Eagles

To begin with I would like to kindly ask you to post all important information regarding this issue in this thread only. We currently do not have the capacity to check your forum thread to see if you post any updates there. So from now on, please stay in touch with us here. Thank you for your understanding.

Could you please advise if you have made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Also, do I understand correctly that the withdrawal request completely disappeared from your account?

Successful withdrawals:

None

The winnings have been without bonuses, I never play with bonuses

The 2 withdrawals made (€1800 and €223) have disappeared from the list of transactions and from the account balance

All the best

Retiros exitosos :

Ninguno

Las ganancias han sido sin bonos,jamás juego con bonos

Los 2 retiros realizados( 1800 y 223 €) han desaparecido de la lista de transacciones y del saldo de la cuenta

Un saludo

Thank you very much canaberto for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello canaberto,

I will assist you with the complaint from now on. I'll contact the casino in order to learn more about the issue and to help you as best I can. Hopefully, we'll receive a reply soon.

Thanks Thomas.

I don't think they answer. They haven't answered me once

All the best

Gracias Tomás.

No creo que contesten. A mí no me han contestado ni una sola vez

Un saludo

Hi Tomas: I just received today, Tuesday, June 28, the email below. It is the second time that a certain Dianne writes to me to deposit. If we read the beginning where he says "Hello Jose and welcome to the Eagles casino", you can see that he writes "CasinoeEgles" so it seems like a pure scam. Also it is not normal to see an email from gmail (his email is d*****s@gmail.com)

Take note because it is clear that there is something very strange here, but I have the screens from when there were 2,023 euros and the withdrawal transaction. Now there is nothing, the balance is zero. Where is the money?

Hello jose and welcome at CasinoeEgles

We added your account with €5.

You will find it on your next connection.

Exclusive Offer for this Week :

Dep today 50€/£/$ and MORE , and get 40% on all your dep today.

You will receive the % 48 Hours after your dep.

Regards.

Diana

account manager

casinoeagles

Hola Tomas : acabo de recibir hoy martes 28 junio el correo de mas abajo. Es la segunda vez que me escribe una tal Dianne para que deposite. Si leemos el principio donde me dice " Hola Jose y bienvenido al casino Eagles", se puede ver que escribe " CasinoeEgles" por lo que parece estafa pura. Ademas no es normal ver un correo de gmail ( su correo es d*****s@gmail.com )

Tomen nota porque esta claro que aqui hay algo muy raro, pero yo tengo las pantallas de cuando habia 2.023 euros y la transaccion del retiro. Ahora no hay nada, el saldo está cero. ¿ Donde esta el dinero?

Hello jose and welcome at CasinoeEgles

We added your account with  5€.

You will find it on your next connection.

Exclusive Offer for this Week :

Dep today 50€/£/$ and MORE , and get 40% on all your dep of today.

You will receive the % 48 Hours after your dep.

Regards.

Dianne

Account manager

CasinoEagles

Hello canaberto,

If they typed the email by hand, it can simply be a typo. Of course, this doesn't help us resolve the situation. The casino still has some time to reply, so let's stay patient.

Hello.

We would like to help, however we cant find anythings using the email or User name ID.

Can you please give us your exact email / user name that you have registered with please ?

Regards.

Casinoeagles team.

Hello all,

Casinoeagles team,

have you found canaberto's account?

Canaberto,

feel free to send me additional information relevant to the issue at my email address at tomas@casino.guru

Also, please send me a screenshot from your casino account that shows your username in the casino.

Tomas : send it all to your mail

Thank you Canaberto,

I can confirm, that the account is indeed open in the casino under the username you mentioned.

Casino Eagles,

have you located the account? Could you give us more information about the issue with withdrawals that weren't processed?

Tomás: My user in this casino is joberto

Tomás: Mi usuario en este casino es joberto

Yes, you explained it well. For Casino.Guru complaints your username is different, that is why I keep using it.

The casino should be able to locate your account based on your posts and reply. We need their cooperation.

Hello.

Sorry but for this player i can see only deposit of 150 euro. and no withdrawal,

He has 5 free deposit bonus into his account, that has been credited by our team and that s it.

Regards.

Casinoeagles team.

Withdraw 1800 + 223.......total €2,023.

I took screenshots where you can see the withdrawals and also the balance of €2023.

The next day the withdrawals (transactions) disappear and the balance is left at zero and I receive an email from Dianne offering me a bonus.

Everything is checked and documented.

Retire 1800 + 223.......total 2.023 €.

Hice captura de pantallas donde se pueden ver los retiros y también el saldo de 2023 €.

Al día siguiente desaparecen los retiros(transacciones) y el saldo lo dejan a cero y recibo un correo de Dianne ofreciéndome un bono.

Todo está comprobado y documentado.

Casino Eagles,

Could you provide us with Canaberto's deposit history and bonus history? Please provide me with any evidence supporting your claims to my email address at tomas@casino.guru

Canaberto,

Did the deposits appear in your casino balance after you made them?

But if I already sent it this morning

Pero si ya se lo mande esta mañana

I cant find any withdrawal into the client account.

and the total balance of the client actually are : 5 euro and in bonus balance.

Thank you to clear the situation .

So screenshots , account balances and transactions are my invention ?

We have to close the casino to these people and don't scam anyone anymore, please.

How is it possible that the withdrawals appear, even a play where I got zero and I won a lot of money, the balance with 2,023 euros and the next day everything was erased?

I ask Casino Guru to please take the appropriate measures to close this casino and if it is not too much to ask which user support platforms I can write to be blacklisted from all sites.

Already in casino Meister they told me that they would help me but that this casino does not even have a license

Hello,

This below was written to me by Mr. Maximo from Casino Meister:

I have had a quick look at this and you should note that this casino does not appear to have a valid license. They claim to have a license:

...maintained and operated under license from Curaçao...

But they don't name the master license holder, they don't show the license badge, and there's no license verification link. All of these are required for valid Curacao license holders.

In other words, they are almost certainly unlicensed and using software they got from who knows where.

Entonces ¿ las capturas de pantalla , los saldos en la cuenta y las transacciones son invento mio ?

A esta gente hay que cerrarles el casino y que no estafen mas a nadie, por favor.

¿ Como es posible que aparezcan los retiros, incluso una jugada donde me salio el cero y gane bastante dinero, el saldo con 2.023 euros y al dia siguiente lo hayan borrado todo ?

Pido por favor a Casino Guru tomen las medidas oportunas para cerrar este casino y si no es mucho pedir a que plataformas de ayuda al usuario puedo escribir para que sean puestos en lista negra de todos sitios.

Ya en casino Meister me dijeron que me ayudarian pero que este casino ni siquiera tiene licencia

Hola,

Esto de mas abajo me lo escribio el Sr. Maximo de casino Meister :

he echado un vistazo rápido a esto y debe tener en cuenta que este casino no parece tener una licencia válida. Dicen tener una licencia:

... mantenido y operado bajo la licencia de Curaçao ...

Pero no nombran al titular de la licencia maestra, no muestran la insignia de la licencia ni hay un enlace de verificación de la licencia. Todos estos son necesarios para los titulares de licencias válidas de Curacao.

En otras palabras, es casi seguro que no tengan licencia y usen un software que obtuvieron de quién sabe dónde.

Canaberto, thanks for submitting the information I requested.

Casino Eagles,

Are you looking at the correct account? There is contradictory information coming from you and the player. Which casino account are you sharing information about? The name of the account will only be visible to Casino.Guru and Canaberto.

this is what i see into the account :

And in the withdrawal section i cant find anythings.

I just hope that the client havent opened two account.. otherwise this would explain everythings..

Canaberto,

is the name displayed in the casino's message yours?

Los 3 mensajes recibido por Dianne vienen a mi correo " joberto@gmx.es" y en ellos me llama por mi nombre "jose "

Hello jose and welcome at CasinoEagles

We added your account with  5€.

You will find it on your next connection.

Crazy Hours Offer , Today 11:30-15:00 Tonight 18:30-01:59 :

Dep today 50€/£/$ and MORE , and get 45% on all your dep of today.

You will receive the % 48 Hours after your dep.

Regards.

Dianne

Account manager

CasinoEagles

But where is your withdrawal ??

Tomas, forgive me again: I think that what these people do is laugh at both me and Guru.

First they can't locate the account when a certain Dianne has been sending me emails, then

there are no pending withdrawals, later than I have deposited 150 when I have shown that 400 euros were deposited the same day, then maybe there are 2 accounts and now what was missing:

They ask for a screen of the withdrawals when I have already sent them countless times to both the casino and Dianne and today they say that the money from the 2 withdrawals has been reversed.

It is very clear that what they do is delay the issue so as not to pay.

When I took a screenshot, there is a list of transactions for June 13 and 14 where you can clearly see the deposits and withdrawals, so on the 15th all the transactions had already disappeared and the balance was left at zero euros.

If I had reversed the 2023 euros, they would have to appear in the list of transactions, just as the deposits and withdrawals appeared, the cancellation of those withdrawals would have to appear and nothing appears because what they did was delete everything and they did not expect me to have captures of screen.

I don't care about collecting my 2023 euros but what I want is that they don't get away with it and they start to take more and more time for this.

I repeat that what they do is laugh at all of us, so now I am going to start posting the screens on the internet and social networks. An effort has already been made and they do not have a license or even a fiscal or social address.

They have deceived me but it is about not deceiving anyone else, or am I not right?

Tomas perdone de nuevo : Pienso que esta gente lo que hacen es reirse tanto de mi como de Guru.

Primero que no localizan la cuenta cuando una tal Dianne ha estado enviandome correos, despues que

no hay retiros pendientes, mas tarde que yo he depositado 150 cuando he demostrado que se depositaron 400 euros el mismo dia, luego que a lo mejor hay 2 cuentas y ahora lo que faltaba :

Piden una pantalla de los retiros cuando ya se las mande en infinidad de ocasiones tanto al casino como a Dianne y ya hoy dicen que el dinero de los 2 retiros se ha revertido.

Esta muy claro que lo que hacen es demorar el tema para no pagar.

Cuando hice captura de pantalla hay una lista de transacciones de los dia 13 y 14 de junio donde se ve claramente los depositos y los retiros, entonces el dia 15 ya habian desaparecido todas las transacciones y el saldo lo dejaron en cero euros.

Si yo hubiera revertido los 2023 euros tendrian que aparecer en la lista de transacciones, igual que aparecian los depositos y retios tendrian que aparecer la cancelacion de esos retiros y no aparece nada porque lo que hicieron fue borrarlo todo y no esperaban que yo tuviera capturas de pantalla.

A mi ya me da igual cobrar mis 2023 euros pero lo que quiero es que no se salgan con la suya y empiezan a demorar cada vez mas tiempo esto.

Repito que lo que hacen es reirse todos nosotros por lo que ahora si voy a empezar a colgar las pantallas en internet y rede sociales. Ya se hizo una gestion y no tienen ni licencia ni siquiera direccion fiscal ni social.

Me han engañado a mi pero se trata de que no engañen a mas nadie ¿ o no llevo razón?

Hello all,

No problem Canaberto, I do agree this is highly unusual, and I appreciate your patience.

Casino Eagle,

I don't see the player making a reversal. From the screenshot, I can identify the action of 'reversal' was available to canaberto, but not that it actually happened.

To move forward, Eagles casino representative, please look at and describe what happened with the withdrawal requests from June 12th and 13th. Please, make sure we are discussing the same account associated with the correct email address.

Hello.

Thank you for your message.

After long investigation, our fraud dept, have found the issue and this is the reason why no withdrawal has been issued.

the client have created two account, which is strictly restricted in our casino, as mentioned in our terms and condition.

first account was made at the : 01.04.2021. and the account has been closed at the : 04.04.2022

here is the first account :

Second account has been created at the 17.04.2022 so few days after we have closed the first account.

Here is the second account :

as you can see both IP are the same. the phone number he have placed fake phone number, the rest of the details are exactly the same.

In our terms & conditions that the client have accepted upon his registration is mentioned the following :

3.26: In case of duplicate accounts with the same

name or with the

same IP address Casino Eagles reserves the right to

confiscate any existing funds

and close an Account if evidence of abuse or/and fraud is

found.

We have therefor closed the second account as well.

We ask casinoguru actually to close this case.

In case any additional info are required let us know.

Regards.

That is totally false because that telephone number ( + 34*******73) is impossible for me to have put it since the telephone numbers in Spain have 11 figures apart from the `+ sign, so it is something that has been invented the Eagles.

Also in all casinos when you register you have to put an email and if you were previously registered, they do not let you register again with that email. The same happens with the identification document: when you put your document, if you were already registered before, the casino does not allow you to continue.

This has been taken out of the sleeve.

The arguments that they write and the screens that they send clearly show that they have been able to do it themselves with very bad intentions.

I repeat: when I register in a casino the first thing they ask for is my email and if my email is "j****@*****s", when you put it in, the casino system tells you that this email It already exists, so the Eagles casino is committing fraud in the answer it gives to the Guru casino.

It is really disappointing about this scam casino, it is verified that each time they say something different to not pay.

I ask you not to close the case and put these people on the blacklist. I already said yesterday that I don't care about charging the 2023 euros but that they don't scam anyone else.

The "story" that they have taken from the fake phone is really ingenious and the poster they send (the screen) does not say or show anything at all. I have shown that I have withdrawals for 2023 euros.

Tell these scammers that the same email with 2 accounts is impossible.

Eso es totalmente falso porque ese numero de telefono ( + 34*******73) es imposible que yo lo haya puesto ya que los telefonos en España tienen11 cifras aparte del sigo `+ , por lo que es algo que se han inventado los de Eagles.

Ademas en todos los casinos cuando te registras hay que poner un correo electronico y si ya estaba registrado anteriormente, no dejan registrarte de nuevo con ese correo . Con el documento de identificacion pasa igual : al poner tu documento , si ya estabas registrado antes, el casino no deja continuar.

Esto se lo han sacado de la manga .

Los argumentos que escriben y las pantallas que mandan se ve claramente que lo han podido hacer ellos mismos con muy mala intencion.

Repito : cuando me registro en un casino lo p`rimero que piden es el correo y si mi correo es " j****@*****s" , cuando lo pones, el sistema del casino te dice que ese correo ya existe por lo que el casino Eagles esta cometiendo fraude en la contestacion que le da al casino Guru.

Es realmente decepcionante lo de este casino estafador, se comprueba que cada vez dicen algo distinto para no pagar.

Pido no cierren el caso y metan a esta gente en lista negra. Ya dije ayer que me da igual cobrar los 2023 euros pero que no estafen a nadie mas.

Es realmente ingenioso el " cuento" que han sacado del telefono falso y el cartel que mandan ( la pantalla) no dice ni demuestra nada de nada. Yo si he demostrado que tengo retiros por 2023 euros.

Digan a estos estafadores que el mismo correo con 2 cuentas es imposible.

When I checked in on June 12:

- How do you accept my email if I was already registered?

- How do you accept my identification document if it was already registered?

- How do you accept my address if it was already registered?

- How do you accept deposits?

They no longer know what to get and what to answer so as not to pay ...... it is inadmissible

Cuando me registré el 12 de junio:

- como aceptan mi correo si ya estaba registrado ?

- como aceptan mi documento de identificación si ya estaba registrado ?

- como aceptan mi dirección si ya estaba registrada?

- como aceptan los depositos ?

Ya no saben que sacar y que contestar para no pagar......es inadmisible

And assuming the account was closed and opened in April 2022

What's wrong with continuing to play? According to Eagles, same IP, same email, same identification document...everything the same except phone number (always according to them).

What are they based on? What's wrong with the phone number? Unbelievable.....

They have verified Phone....NO

They just want you to deposit money and if you win, the problems begin

For me they are scammers and according to Casino Meister Maximo they are also.

Let them keep the 2023 euros but I am not going to leave this in oblivion.

All the best

Y suponiendo que la cuenta estaba cerrada y se abrió en Abril 2022

¿ que inconveniente hay para seguir jugando? Según Eagles misma IP,mismo correo,mismo documento de identificación.......todo igual excepto telefono( siempre según ellos).

¿En que se basan? ¿En que el número de teléfono está mal?increible.....

Han verificado Telefono....NO

Solo quieren que deposites dinero y si ganas , empiezan las pegas

Para mi son estafadores y segun Maximo de casino Meister también lo son.

Que se queden con los 2023 euros pero yo no voy a dejar esto en el olvido.

Un saludo

And finally to say that when I made the withdrawals I had to put the IBAN and it only allowed me to put the 20 digits.

I mean that the "ES69" of my account, did not allow them to be added.

How are they going to pay me without those missing digits?

I already say that things are very rare in this casino.

I also got information from "Meister" casino where they tell me that this casino operates without a license.

They claim to have a license but they do not name the master license holder, they do not show the license badge nor is there a license verification link being required for valid Curacao license holders. It means that there is no official body that regulates this casino and if they make it difficult to pay, it means that they do not plan to pay.

In other words, they are almost certainly unlicensed and using software they got from who knows where.

All this was written to me from Casino Meister

Y por último decir que cuando hice los retiros había que poner el IBAN y solo dejaba poner los 20 digitos.

Quiero decir que el "ES69" de mi cuenta, no dejaba ponerlos.

¿ Como me van a pagar sin esos dígitos que faltan?

Ya digo que son cosas muy raras las de este casino.

Además tuve información de casino "Meister " donde me dicen que este casino opera sin licencia.

Dicen tener una licencia pero no nombran al titular de la licencia maestra, no muestran la insignia de la licencia ni hay un enlace de verificación de la licencia siendo necesarios para titulares de licencias válidas de Curacao. Quiere decir que no hay ningún organismo oficial que regule a este casino y si ponen pegas para pagar es que no piensan pagar.

En otras palabras es casi seguro que no tengan licencia y usan un software que obtuvieron de quien sabe donde.

Todo esto me lo escribieron desde casino Meister

Hello all,

Thanks to the Casino Eagles team for sharing this new information.

Casino Eagles,

Could you also explain which email address was used to create the account in 2021?

this is the information he have put for the registration:

Gentlemen of the casino Guru: do what you think is convenient, but let's see if you realize that they are manipulating everything.

How am I going to put "rob****@****s" in my email? If I had put that name then I would not receive emails from the casino and if I put the phone number that they say is false, I would not be able to verify anything by SMS either.

I repeat that they are "laughing" at all of us scammers.

With what sense am I going to put an email that is not mine? It is absurd for him to do so. They are manipulators as you are seeing and they change everything.

The money that is 2023 euros has to be somewhere, right?

I repeat that I don't care if they pay or not but they will continue to do the same with more users.

If it were true what they are writing, when I sent emails to the casino and to Dianne, they would have replied to me saying that that account does not exist, or not?

I ask that you please publish what you are doing and be blacklisted. You are proving that every day that passes they send you a text without any force and you make it all up, because first they said one thing, then another and so on a lot of inconsistencies that don't make sense.

a greeting

Sres. del casino Guru: hagan lo que crean conveniente, pero a ver si os dais cuenta que lo estan manipulando todo.

¿ Como voy a poner"rob****@****s " en mi correo . Si hubiera puesto ese nombre entonces no me llegarian correos del casino y si pongo el telefono que dicen es falso , tampoco podria verificar nada por SMS.

Os vuelvo a repetir que estan "riendose" de todos nosotros los estafadores estos.

¿ Con que sentido voy a poner un correo que no es mio ? Es absurdo que lo haga. Son unos manipuladores como se esta viendo y lo cambian todo.

El dinero que son 2023 euros tienen que estar en algun sitio ¿ o no ?

Vuelvo a repetir que ya me da igual que paguen o no paguen pero esto mismo lo van a seguir haciendo con mas usuarios.

Si fuera verdad lo que estan escribiendo, cuando yo les enviaba correos al casino y a Dianne me hubieran contestado alguna diciendo que esa cuenta no existe ¿ o no ?

Pido por favor publiquen lo que estan haciendo y sean colocados en la lista negra. Ustedes estan comprobando que cada dia que pasa os mandan un texto sin ninguna fuerza y se lo inventan todo, porque primero decian una cosa, luego otra y asi un monton de incongruencias que no tienen sentido.

un saludo

Hello .

We pay all our customers on time, all we needed, it was investigating why you never got your withdrawal.

After investigation, we have found that you had duplicate account, and you know this.

the email is the email you have entered, and it s clear here, that you tried to fraud the casino.

we have closed your two accounts as stipulate in our terms and condition.

we have provided full evidence of the two created account using the same IP, and same details.

After all this evidence for us the case are closed, and you are banned from our casino.

@Casinoguru hope this case can be closed actually.

Regards.

Casinoeagles.com

What they say is shameful.

You warn me about trying to scam the casino when the scammers are you.

I have proven everything with casino documents (screens)

You have not proven anything with the papers you provide.

Also if there were 2 accounts you would have told me right away and not now that it has been published

I only know that I deposit 400 and win 2023.....where is the money?

The 400 also suck them.

What a shame of a casino.

The 2023 I give it to you as a gift but please don't cheat anymore.

Before you don't answer anything and now you want to solve it with false papers.

I don't want anything but I won't stop posting all this

I see that what you want is for Guru to close the case

Esto que dicen es de vergüenza.

Me avisáis de intentar estafar al casino cuando los estafadores sois ustedes.

Yo lo he demostrado todo con documentos del casino( pantallas)

Ustedes no habéis demostrado nada con los papeles que aportáis.

Ademas si hubieran 2 cuentas me lo habrían dicho ustedes al momento y no ahora que se ha publicado

Yo solo sé que deposite 400 y gane 2023.....donde esta el dinero?

Los 400 también se los chupais.

Que verguenza de casino.

Los 2023 os lo doy de regalo pero no estafar más por favor.

Antes no contestáis a nada y ahora queréis solucionarlo con papeles falsos.

No quiero nada pero no pararé de publicar todo esto

Ya veo que lo que queréis es que Gurú cierre el caso

Hello all,

we requested additional information from the casino, but so far we haven't received the requested information.

Casino Eagles,

Can you provide the requested information, please?

Hello Tomas: these people, in order not to pay, will do anything

Hola Tomas : esta gente , para no pagar, harán lo que sea

Hello canaberto

we've received evidence from the casino you opened multiple accounts and claimed welcome bonuses with both.

Did you open another account in the casino after your first one was closed?

hello Tomas: as far as I know I only opened the current account. I have never been able to put the email " roberto@gmx.es" , as they say, because it makes no sense and I repeat that if I had put that email that is not mine

how will they contact me?

And if I put a fake phone number, how will they contact me?

They will know what they are doing but I have not played in that casino before.

If you think you are not going to pay, close the case and period because we have been like this for more than 1 month, but please do not leave the note that you have as a good casino because it is not.

Cheers,

hola Tomas : que yo sepa solo abri la cuenta actual. Yo no he podido poner el correo " roberto@gmx.es" jamas, como ellos dicen, porque no tiene sentido y vuelvo a repetir que si hubiera puesto ese correo que no es mio

¿ como van a contactar conmigo ?

¿ y si pongo un telefono falso, como van a contactar conmigo ?

Ellos sabran lo que estan haciendo pero yo no he jugado antes en ese casino.

Si ustedes creen que no van a pagar, cierren el caso y punto porque llevamos asi mas de 1 mes, pero por favor no le djen la nota que tienen como un buen casino porque no lo es.

saludos,

Tell him that these thieves have also kept the 400 that I deposited with Visa and I paid 416 euros.

Starting today, even if it's the last thing I do, all my screens will appear on the internet (Google) and so whoever reads and sees the screens will think hard to play in a scam casino.

It is already sent to various platforms that, like Guru, are dedicated to unmasking fraudulent and unlicensed casinos.

Please forward this message to Eagles scammers

Decirle que los ladrones estos también se han quedado con los 400 que deposite con Visa y pagué 416 euros.

A partir de hoy aunque sea lo último que haga todas mis pantallas saldrán en internet( Google) y así el que lea y vea las pantallas de lo pensara mucho para jugar en un casino estafador.

Ya las es envie a varias plataformas que ,como Gurú, se dedican a desenmascarar a los casinos fraudulentos y sin licencia.

Por favor haga llegar este mensaje a los estafadores de Eagles

It's the last thing I write on Guru

Es lo último que escribo en Guru

Hello Canaberto,

I am sorry for the whole situation. As the casino provided us with evidence about the opening of multiple accounts and claiming welcome bonuses in both accounts, there is not much we can do. Under these circumstances, casinos will always consider your winnings illegitimate.

I am sorry we couldn't help you with the case. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with any other casino in the future.