2 months ago I wrote a complaint on Guru because they stole €1403 from a daily cash payment that I had pending and they didn't want to pay me (a certain Victoria and another certain Allison). They closed my account and told me that if I wanted to reopen it I had to delete written reviews and tell Guru that the matter had already been resolved. I told them that I would do it if they paid me those €1403. Well, that's what I did and I continued playing but they still haven't paid me the €1403 even though I told Guru that it was resolved. It's clear that they blackmailed me and they still haven't fulfilled a written and spoken agreement with that Victoria. That's why I have closed my account forever in this bad casino and above all a scammer and not keeping their word after having lost around eighty thousand euros in a year. What I have done has been to lose more and more and they don't deign to grant you what they owe me or to reimburse you any money for such high losses. Please publish this review because they have deceived me.
One last thing: I think the roulette wheels are rigged because I usually bet on zero and double zero....well, in about 500 spins they didn't come up even once and this is not normal. DO NOT PLAY because sooner or later they will rip you off like it happened to me and the good thing is that they give you a lot of confidence at the beginning and offer you many refunds only to later take it all away from you, which is the same as "stabbing" you in the back.
Now it turns out that they answer saying that I have made withdrawals for 430,000 but they do not say how much I have lost, which is around eighty thousand euros. Also, I think that what I have withdrawn has nothing to do with the reason for this review, which is to claim the €1,403 that they owe me from the daily cash for losses in the month of September.
Yesterday, Allison wrote to me acknowledging that they owe me €903 because, according to her, they already reimbursed me €500 of the €1403 outstanding, so she is acknowledging that they owe me money and they have not wanted to pay me. It is clear that in this casino being a VIP is useless and they are going to squeeze it to the maximum.

After losing €900 at roulette in just 3 sessions, they give me €70 in cash and it turns out that I have to bet those €70 6 times. It means I have to play €420 to be able to withdraw before I run out of €70 .
It is incredible that Guru gives it a score of 8 when it is clear that the terms and conditions are totally unfair. There are many casinos where Cash can even be collected and they do not have wagering requirements with the deposit. This one has a requirement of x1 but also if you read the qyc carefully it says below that x5

You have to bet 5 times the deposit to be able to withdraw. I ask in the chat that I don't play with bonuses and that's not fair but they tell me that those are the terms and conditions.
Naturally I have closed my account and I do not plan to play.
If I deposit 1000 euros I have to bet x5, that is, €5000 to be able to withdraw and every time I deposit it is the same.
totally unfair

Guru already says it: very unfair terms and conditions.
They promise you the moon and then treat you with the foot.
They are all lies through those who present themselves as the casino manager and when it comes to fulfilling promises, nobody wants to know anything.
Withdrawals are almost never possible because according to them they are technical problems that are never solved and I suppose it is to avoid paying since I am very afraid that the funds they have are insufficient.
I advise not to play because you are going to have a very bad time as I have.
User in the casino: joberto

They don't even verify the account, I've been waiting for 3 days.
Of course, they bombard you with emails so you can play and once you deposit, documents are sent for verification but they do not verify.
If by chance they verify me, it will be necessary to wait 1 month to collect the withdrawal, according to many users.
Better not play here because you will have a very bad time
User in the casino: joberto
I still haven't received my withdrawal by transfer and it's been 8 days but they keep saying that it's 1-5 days and in the email they send when they processed the withdrawal they say 2-3 days
They keep cheating.
They still haven't paid, 11 days waiting for my withdrawal, they say they paid, after there are problems with the payment processor, on Monday the 3rd they paid that day.
It is clear that this casino is lying and they no longer know what they are going to answer to avoid paying.
Gentlemen of Guru please, remove the score of 7.2 because what you do is deceive us
User in the casino: joberto

Everyone speaks very well of the casino but I have deposited for the first time today and it turns out that they have taken the money from my bank account and the money does not appear in the casino account and it is also "cancelled". I have already sent screens with the charge of 100 euros in my account and they tell me that the 100 euros will not be lost but I neither have the money nor can I play. And it's the first time I've made a deposit, luckily I haven't deposited more money.
In all casinos when you pay with Visa, it appears in the casino account instantly