Casino MGA - El retiro del jugador se ha retrasado.

Wait 8/14/21 for my payment. My account is successfully verified. I am always put off that it unfortunately takes longer. At last it was said that they had issued a reminder to the team that was dealing with the payouts.

Warte seid dem 14.8.21 auf meine Auszahlung. Mein Konto ist erfolgreich Verifiziert. Werde immer vertröstet das es leider länger dauert. Zu letzt wurde gesagt das sie eine Mahnung an das Team die sich mit den Auszahlungen beschäftigen erteilt haben.

Dear Katharina,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you, Katharina, for your reply. If the payment is not visible in your account it might have been sent already. Could you please advise which payment method you have opted for?

No, it is still defensively not on my account. I specified "BANK TRANSFER" as a payment.

On the photos you can see that it is still being processed. I just took the screenshots.

Nein es ist noch defenetiv nicht auf meinem Konto. Habe "BANK TRANSFER" als Zahlung angegeben.

Auf den Fotos sieht man das es noch in Bearbeitung ist. Die Screenshots habe ich gerade eben gemacht.

The money is no longer visible on my player account since August 14th, 21st! It is always "in progress" !!! Til today

Das Geld ist seid dem 14.8.21 nicht mehr auf meinem Spielerkonto sichtbar!!Es steht ständig auf "in Bearbeitung"!!! Bis heute

Thank you very much, Katharina, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks very much

Dankeschön

Hello Katharina,

I looked at your complaint and will do my best to help you. I would like to invite Casino MGA into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.