Casino MGA - La retirada del jugador se ha retrasado.

Unfortunately at Casino MGA I have been waiting for a payout amount since October 27th, 2021 and I don't know when I will finally get my payout

MGA Casino ??????????

Leider bei Casino MGA warte ich seit 27.10.2021 auf eine Auszahlung Betrag und ich weiß nicht wann passiert dass ich endlich meine Auszahlung bekommen

MGA Casino??????????

Dear Mujezinovic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Also, could you please confirm that the disputed value is €81,671?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello that should be the first payout amount at MGA Casino and every time I get the same answer again and again that the amount is in processing since October 27th, 2021 until today has not happened, so personally I can not understand that these people from MGA Casino say that you are for Payout amount have to wait a maximum of 4/6 weeks I have been waiting since October 27th, 2021 until today MfG munib

Hallo dass sollte erste Auszahlung Betrag beim MGA Casino sein und jedes mal bekomme ich immer wieder gleiche antwort dass Betrag ist in Bearbeitung seit 27.10.2021 bis heute ist nicht passiert deswegen ich persönlich kann ich nicht verstehen dass disse Personen von MGA Casino sagen dass man für Auszahlung Betrag maximal 4/6 Wochen warten müssen ich warte seit 27.10.2021 bis heute ist noch nicht erledigt MfG munib

the amount involved is 2000 thousand euros

es geht um Betrag von 2000 Tausend Euro

I am waiting exactly 54 working days for withdrawal amount it is really a mess from MGA Casino

Ich warte genau 54 arbeit Tage für Auszahlung Betrag es ist wirklich eine veraschung von MGA Casino

Thank you for your reply, Mujezinovic. Do I understand correctly that your withdrawal is still marked as pending in your account?

hello yes unfortunately it is looking and in progress

hallo ja leider ist so es steht ausshtend und in Bearbeitung

Thank you very much Mujezinovic for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mujezinovic!

I will take care of your complaint from now on. I would like to invite representatives of Casino MGA into this complaint in order to help us resolve this withdrawal issue.

Thank you I hope everything goes well

that is really only payout at MGA Casino and soon there are problems I thank you again

Danke ich hoffe dass alles gut geht

dass ist wirklich erst Auszahlung bei MGA Casino und gleich gibt probleme ich bedanke mich nochmals

We would like to ask Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Mujezinovic,

I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.