Casinobtc.bet - El retiro del jugador se ha retrasado.

I have been waiting for two weeks now to collect 5,000 euros won and not yet validated

Sono in attesa da ormai due settimane di incassare 5000 euro vinti e non ancora convalidati

Dear gian096,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus? Do I understand correctly that your withdrawal is still pending inside the account without being processed and your chosen payment method was a bank transfer?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good evening thank you for the prompt reply ... I signed up and validated and checked the account with the documents and a video shot of me with an identity document at the casinobtc.bet site the same day that I requested the withdrawal later having made a deposit of 50 euros with a 300% bonus (50 + 150 bonus = total 200 euros playable) which corresponded to a bet of 5250 euros to be returned in stakes to the casino before being able to make the withdrawal ... Once the requirements of bet I requested the withdrawal by bank transfer ... Since then, assistance with my request for updates on the withdrawal has asked you to wait from 7 to 21 working days for the request to be accepted and verified by the financial department which will have to check the feasibility through a game history.

Buonasera grazie per la risposta tempestiva... Ho effettuato l iscrizione ed effettuato la convalida e il controllo del conto con i documenti e una ripresa video di me con un documento di identità al sito casinobtc.bet il giorno stesso che ho richiesto il prelievo dopo aver effettuato un deposito di 50 euro con bonus 300% (50+150 bonus = totale 200 euro giocabili) cui corrispondeva una scommessa di 5250 euro da restituire in puntate al casino prima di poter effettuare il prelievo... Una volta soddisfatti i requisiti di puntata ho richiesto il prelievo tramite bonifico bancario... Da allora l assistenza alla mia richiesta di aggiornamenti sul prelievo chiede di attendere da 7 a 21 giorni lavorativi che la richiesta venga presa in carico e verificata dal dipartimento finanziario che dovrà controllare la fattibilità attraverso una cronologia di gioco.

Thank you very much, gian096, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks to you for your interest. In any case, being still in the technical times regarding the processing, I am awaiting further communications or developments from the gambling house.

With best regards

Grazie a voi per l'interessamento.. In ogni caso essendo ancora nei tempi tecnici riguardanti l'elaborazione rimango in attesa di ulteriori comunicazioni o sviluppi da parte della casa di gioco.

Distinti Saluti

Hello gian096,

I'm Nick and I'll be assisting you from now on. I would like to ask Casinobtc.bet to join us and help us resolve the player's issue.

A good idea ... Thanks 😁

Una buona idea... Grazie 😁

After more than 3 weeks from the request, the casino continues to be insolvent ... What can we do? Do we keep waiting or do we see other options?

Dopo oltre 3 settimane dalla richiesta il casino continua a essere insolvente... Che si fa? Continuiamo ad aspettare oppure vediamo altre opzioni ?

Dear gian096,

Unfortunately all we can do is to keep try to contact them. We will give them 7 more days to respond otherwise we will be forced to close the complaint as unresolved and may negatively affect the casino's rating.

So basically they are left without paying and all you can do is close a claim? 😡

Cioè quindi in pratica loro rimangono senza pagare e tutto quello che si può fare é chiudere un reclamo ? 😡

Dear gian096,

Unfortunately, all we can do if the casino is not responding, is to close the complaint as unresolved and deduct their rating - based on that, more player will know about negative experiences in this casino. You can still contact the casino's licencing authority if you wish to continue resolving the issue. I'm sorry that we could not help you out more this time but please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best.

Regards,

Nick

Casino.guru