CasinoDisco - Las ganancias del jugador se han reducido a x20 del último depósito.

I lost more than € 1000 and was looking forward to a € 1500 win. Unfortunately I just received a text message that this casino was only going to pay out € 600. I complained to customer service everything I got to hear, I should read the terms and conditions. Since I only paid € 30 for this win, I only get € 30 x 20 = € 600 That's a fraud, isn't it

Ich habe mehr als €1000 verloren und habe mich gefreut auf ein €1500 gewinn. Leider habe ich gerade ein SMS erhalten das dieses Casino , nur €600 ausbezahlen Werde. Habe mich bei der Kundenservice Beschwert alles was Ich zu Hören gekriegt habe, Ich sollte die AGB lesen. Da ich bei diesen Gewinn nur €30 ein bezahlt habe kriege ich nur €30 x 20= €600 Das ist doch Betrug oder

Dear Peter,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions (no bonus terms), and this is what I found https://www.casinodisco.com/general-terms-conditions/?lang=en:

"In case that a player's total deposit amount is equal to or less than €200, the player will be limited to withdrawing up to x10 of the deposit in play. This rule will also be taken into account in a case where the Casinos sees that a player made additional deposits, specifically to surpass this rule."

"Once a player has started playing with a bonus on his balance, his withdrawal is limited to x20 of the deposit currently in play."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory when it’s applied to a real money game.

Please, could you advise if you have accumulated winnings with or without any active bonus and clarify how much was your last and lifetime accumulative deposits? Ideally, you could forward your "cashier" history to petronela.k@casino.guru. Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Dear Peter,

Please, could you advise if you have accumulated winnings with or without any active bonus and clarify how much was your last and lifetime accumulative deposits?

I don´t think that I had a Bonus

No I did not have a Bonus

How much was your last and lifetime accumulative deposits, please?

Dear Peter,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.