CasinoMania - El jugador lucha por retirar su saldo.

Won money won't let me withdraw 200. They communicated at first but no more.

Hello bb212803,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoMania. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No it was not my first request. Sent screenshot. I won the money the 29th no bonuses because I put 100 in lost , put another 100 and played until I broke Eben and then tried to withdraw 200. I put money in and took out several times. Thank you for your continued support. Bryan

Hello bb212803,

As I can see from the screenshots, the withdrawal was requested a week ago so definitely wait a week more for them to arrive.

Please let us know by the end of next week if there's been any update, until then the timer will be set on you.

Dear bb212803,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.