CasinoWin.bet - La retirada del jugador se retrasa.

Good day.

I won 500 euros at the casino last year on September 26th, 2021.

I've been waiting for the money ever since.

I have already asked there, they say there are problems with the payment.

It's been 10 months now.

Maybe you can help me

Guten Tag.

Ich habe letztes Jahr am 26.09.2021 beim Casino 500 Euro gewinnen.

Ich warte seitdem auf das Geld.

Ich habe dort schon nachgefragt, diese sagen es gibt Probleme bei der Auszahlung.

Es ist jetzt schon 10 Monate her.

Vielleicht können Sie mir helfen

Hello Alineb1991,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoWin.bet. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, on September 26th, 2021 I played there without a bonus. And I also verified myself directly. This verification was also confirmed 1 day later. I tried to contact the casino yesterday. You keep saying there are technical problems. Please help me

Guten Tag am 26.09.2021 habe ich ohne Bonus dort gespielt. Und habe mich auch direkt vertifiziert. Diese vertifizierung wurde auch 1 Tag später bestätigt. Ich habe gestern versucht das Casino zu kontaktieren. Sie sagen immer wieder es gibt technische Probleme. Bitte helfen Sie mir

Dear Alineb1991,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.