CatCasino - El jugador ha sido acusado de abrir varias cuentas.

Dear neiliyoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you deposit any money into your casino account? Could you please advise if these accusations somehow influenced the real money balance?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

No, no money has been deposited yet, it was actually planned to take the welcome bonus after the bonus and deposit something, but after direct allegations I avoided the casino.

Hallo,

nein es wurde noch kein Geld eingezahlt, eigentlich war geplant nach dem Bonus den Willkommensbonus zu nehmen und etwas einzuzahlen aber nach direkten Unterstellungen habe ich das Casino gemieden.

Hello there,

We are very sorry to hear about this situation. After a detailed investigation, it was revealed that you really did not have duplicate accounts.

We have prepared a nice bonus for you, and we hope that you will not encounter any more difficulties on our site.

To get your bonus, please contact our online chat room on the site.

Hello,

I tried to get the bonus via the live chat but I was told that chat managers cannot give a bonus.

Hallo,

habe versucht über den Livechat den Bonus zu erhalten allerdings wurde mir gesagt das Chatmanager keinen Bonus geben können.

Hello everyone,

Thank you both for your replies.

Neiliyoo, unfortunately, we are not in a position to force the casino to credit you a bonus. Since this issue did not impact your real money funds and the accusations of opening multiple accounts have been taken down, we will now consider this case resolved. Please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.