CBet Casino - La cuenta del jugador ha sido bloqueada debido a una anomalía de seguridad.

Hello, good afternoon,

I have been in contact with my personal agents since May 6, reporting that I wanted to make a withdrawal but received the "Accion is blocked" notification. I was told to try another browser or device, which usually resolves the issue. However, this did not work. I contacted them again in search of a solution. They informed me that the issue had been escalated to a specific department. After a few days, my agent got back in touch saying that the issue had been remedied. However, when I tried withdrawing, I experienced the same issue. From May 14 onwards, I was told that I had to continue playing for the situation to normalize. Since that day, I have relentlessly played slots, online roulette, and blackjack. I ended up with 2 million pesos but lost up to 600k, running the risk of losing everything. I have been consulting the agents daily, but nothing has been resolved. Today, Monday 20/05/2024, I played until the early hours of the morning and when trying to log in to the application at 14:15, I found that the action was blocked and I couldn't access my account. I need a prompt solution to my problem and an immediate withdrawal from my account.

Today I received a response in the personalized chat stating that my account had been blocked following a decision made by CBET management. The official reason given was that the security system had detected an anomaly.

This is not only untrue - as I have not employed fraudulent methods in any of my activities on the platform - but I also feel wrongfully accused and discriminated against without an opportunity to refute these charges, as Sofia Rodriguez, as named in the Whatsapp application, removed me from the personalized customer service group. 

I also want to mention the other two group administrators, Pablo Alviarez and Luna, as well as Ezequiel, who was part of the group as a member.

I appeal to the good faith and ethics of the company to resolve this issue, as the allegations against me lack substantiation

Upon creating the account, I have fulfilled all the requirements: KYC Registration, and all my documentation is in order. 

Hola buenas tardes,

Desde el día 6 de Mayo que me contacte con mis agentes personalizados comentando que quería realizar un retiro pero que me aparecía accion is bloqued, me dijeron que pruebe desde otro navegador o dispositivo que esto se suele solucionar de esa manera, paso un día y no funciono, me comunique nuevamente con ellos para encontrar una solución, me comunicaron que lo escalaron a un área especifica, a los días me contacta mi agente para comentarme que quedo solucionado que realice la prueba , al intentarlo sigue sucediendo lo mismo, a partir del día numero 14 de mayo, me comentaron que tenia que seguir jugando para que se regularice la situación desde ese día en cuestión no pare de jugar slots y casinos online ruleta, blackjack. Llegue hasta 2 millones de peso y así como los jugué perdí hasta 600k jugando hasta la posibilidad incluso de perder todo. Estuve consultando todos los días a los agentes y nunca recibe una solución o respuesta por su parte. En el día de hoy Lunes 20/05/2024 estuve jugando hasta la madrugada del día Lunes , al intentar ingresar a la aplicación a las 14:15 veo que no me permite entrar a mi cuenta y me aparece accion is bloqued. Necesito una solución al problema lo mas ante posible y el retiro efectivo de inmediato de mi cuenta.

En el día de la fecha me respondieron en el chat personalizado comentando que me bloquearon la cuenta por decisión tomada por la gerencia de CBET con la supuesta excusa de que el sistema de seguridad descubrió una anomalía. 

Esto no solo no es verdad ya que en ningún momento utilicé maneras fraudulentas para realizar actividades dentro de la misma, sino que también me siento discriminado y acusado de manera errónea sin la posibilidad de poder refutar ya que Sofia Rodriguez como figura en la aplicación Whatsapp me eliminó del grupo de atención personalizada. 

A su vez nombro a otros 2 miembros que estaban como administradores del grupo Pablo Alviarez y Luna y a Ezequiel que formaba parte del grupo pero como miembro.

 Apelo a la buena fé y ética de la empresa para poder solucionar este problema ya que carece de sentido lo mencionado por ellos

Al crear la cuenta tengo todas las condiciones completas: KYC DE REGISTRO, documentación todo en orden. 

Hello Bramsenn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, good afternoon!

I hope you are well and we have a response from you with a solution to the problem.

Could you tell us if your account is already verified and, if so, since when exactly?

The account was verified, approximately since 2023 if I remember correctly.

Did you accumulate your winnings with real money or use a bonus?

Winnings were accumulated with real money

When was the last time you spoke to the casino and what was it about?

Yesterday, Monday 05/20/2024, I asked them again if after 14 days there was any recent news about when the supposed withdrawal problem that they indicated to me would be solved, I did not have a response within 2 hours, I tried to enter the application and my account was blocked, I asked about that and they directly answered the message telling me the following: I regret to inform you that your player account has been deactivated and this decision has been made by the CBET management.

Our security system discovered an anomaly and your account was automatically and permanently blocked. You can no longer play on our platform or open a new account.

Once I received that message, they removed me from the group where I had personalized attention without the opportunity to ask why they did that without any reason or explanation, because it is a false accusation.

Greetings.

Hola buenas tardes!

Espero que te encuentres bien y tengamos alguna respuesta por su parte con una solucion al problema

¿Podría indicarnos si su cuenta ya está verificada y, en caso afirmativo, desde cuándo exactamente?

La cuenta estaba verificada, aproximadamente desde el 2023 si no mal recuerdo

¿Acumulaste tus ganancias con dinero real o usaste un bono?

Las ganancias se acumularon con dinero real

¿Cuándo fue la última vez que habló con el casino y de qué se trató?

El día de ayer Lunes 20/05/2024, les consulte nuevamente si después de 14 días había una novedad reciente acerca de cuando iba a estar solucionado el supuesto problema de retiro que me indicaban ellos, no tuve respuesta dentro de 2 hs intente entrar a la aplicacion y mi cuenta estaba bloqueada consulte por eso y directamente me contestaron el mensaje diciéndome lo siguiente: Lamento informarle que su cuenta de jugador ha sido desactivada y esta decisión ha sido tomada por la gerencia de CBET.

Nuestro sistema de seguridad descubrió una anomalía y su cuenta fue bloqueada automática y permanentemente. Ya no puede jugar en nuestra plataforma o abrir una nueva cuenta.

Una vez recibido ese mensaje me eliminaron del grupo donde tenia la atención personalizada sin oportunidad de preguntar por hicieron eso si ningún motivo ni explicación, por que es una acusación falsa.

Saludos.

Dear Bramsenn,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.