CBet Casino - La solicitud de retiro del jugador está retrasada.

I requested a withdrawal on 20/10 and 21/10 and I still haven't received a response.

Solicite retiro el 20/10 y el 21/10 Y todavía sigo sin respuesta.

Dear AlanPicho, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Good morning Veronika.

I hope you are well.

Thanks for your prompt response.

I was able to make withdrawals before, of a smaller amount, I passed the KYC verification, I never used a bonus on my account.

In this case I am asking either to allow the withdrawal to be made or to refund the money to the account.

I didn't receive any response.

Greetings.

Buenos dias Veronika.

Espero te encuentres bien.

Gracias por tu pronta respuesta.

Pude hacer retiros anteriormente, de menos monto, pase la verificacion KYC, nunca utilice un bono en mi cuenta.

En este caso estoy pidiendo o que permitan hacer el retiro o que reintegren el dinero en cuenta.

No recibi ninguna respuesta.

Saludos.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.