Cherry Fiesta Casino - El retiro del jugador se ha retrasado.

Already 3 months have passed and the withdrawal of funds is still being processed, letters are ignored

Уже 3 месяца прошло а вывод средств всё ещё в обработке, игнорируют письма

Dear Boroda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Boroda for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Boroda,

I looked at your complaint and will do my best to help you. I would like to invite Cherry Fiesta Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Cherry Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can ask to reopen this complaint anytime.