Chilli777 Casino - El retiro del jugador fue cancelado.

On day 4 I made a withdrawal of 100 euros after spending a lot in this casino that gives me that everything is rigged and after a week waiting today I see that the withdrawal has been canceled by an administrator. What is happening here? I send the photo of the withdrawal where it says "awaiting" and now the photo I took today where it says "set by admin" why is my account verified? This casino should be blocked for scammers. I have also written to them many times to close the account and they do not tell me anything at all and they do not close it. And of course they have not made the withdrawal.

El día 4 hice una retirada de 100 euros después de gastar mucho en este casino que me da que está todo trucado y después de una semana esperando hoy veo que la retirada ha sido anulada por un administrador. Que es lo que pasa aquí? Envío la foto de la retirada donde pone "awaiting" y ahora la foto que hice hoy donde pone "set by admin" por que si mi cuenta está verificada? Este casino deberíais de bloquearlo por estafadores. Les he escrito muchas veces también para cerrar la cuenta y no me dicen nada de nada y no la cierran. Y por supuesto no han hecho la retirada.

Dear JackerGoya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not been able to make withdrawals, the only one was that of 100 euros and after 8 days of doing so they canceled it. My account is verified. Besides, before making that withdrawal because I saw that even if I deposited I did not win, I asked them to close the account on several occasions and they did not respond to my emails and did not close the account. They are scammers and deceive the players. The €100 winnings came from a €20 non-bonus deposit. They are thiefs.

No he podido hacer retiros el único fue ese de 100 euros y después de 8 días de hacerlo lo cancelaron. Mi cuenta si está verificada. Aparte antes de hacer ese retiro por que veía que aunque depositara no ganaba, les pedí cerrar la cuenta en varias ocasiones y no respondían a mis emails y no cerraban la cuenta.. Son unos estafadores y engañan a los jugadores. Los 100 euros de ganancias fueron con un depósito sin bono de 20 euros. Son unos ladrones.

Thank you very much for your reply, JackerGoya. Have you received any explanation from the casino regarding the canceled withdrawal? Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have not received any explanation, as I already told you, I wrote them several to close the account and they have not told me anything, but they continue to send me SMS with bonuses. It is a scam casino. And I don't know what relevant communication you want me to send you, if they haven't responded to anything. I already sent you the screenshots with the withdrawal made on the 4th and with the cancellation made on the 12th, without any explanation. In fact, yesterday that they sent me an SMS where they gave me 5 more bonuses, I blocked them and deleted them. chillyclub puts in the sender of the SMS.

No he recibido ninguna explicación, como ya te dije les escribí varias para cerrar la cuenta y no me han dicho nada, pero si siguen enviándome SMS con bonos. Es un casino estafa. Y no sé qué comunicación relevante quieres que te envíe, si no me han respondido a nada. ya te envié las fotos de pantalla con el retiro hecho el día 4 y con la cancelación hecho el día 12, sin ninguna explicación. De hecho ayer mismo que me enviaron un SMS donde me daban 5 bonos más los bloqueé y borré. Chillyclub pone en el remitente del SMS.

Did they tell you something? I just made a mistake by giving them another chance I have deposited 20 euros and it turns out that the balance appears in the casino but in no game. And I can't play.

I tell them that the balance does not appear and they tell me that they are sorry but they do nothing, that the account is active and that I should play, but it is not. What is happening in this casino?

OS han dicho algo? Acabo de cometer un fallo por dar otra oportunidad les he depositado 20 euros y resulta que el saldo aparece en el casino pero en ningún juego. Y no puedo jugar.

les digo que no aparece el saldo y me dicen que lo sienten pero no hacen nada, que la cuenta está activa y que debería de jugar, pero no es así. Que es lo que pasa en este casino?

I have written to them to return the 20 euros and they do not say anything, what happens is that nothing can be done with these scam casinos?

Les he escrito para que me devuelvan los 20 euros y no dicen nada, que pasa es que no se puede hacer nada con estos casinos estafa?

Thank you very much JackerGoya for your cooperation. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear JackerGoya,

I’ve read through this thread and I understand the situation. I’m very sorry to hear about your negative experience with Chilli777 Casino. I’ll contact the casino representatives, and try my best to resolve the issues at hand.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear JackerGoya,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

As you might know, Chilli777 Casino received a ‘Very bad reputation’ from our review team, which means we would not recommend players to choose this casino under any circumstances. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’ in the future. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.