Club Lounge Casino - El jugador tiene dificultades para retirar sus ganancias.

have been waited 3 weeks and every day they promise me by saying tomorrow should hits your account which never happen .after spending 7000 e in the same month i am requesting the 1600 e .

lairs and would never be recommended to any new player . basically they will just steel your money .

Dear Mo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? Has the transaction been processed, or your winnings are still in your casino account?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Mo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.