Craze Play Casino - El retiro del jugador se ha retrasado.

Since my payouts on December 3rd, 2020

I was put off again and again ..

Then I had to disclose my finances, send all documents (duration you said 2-5) meanwhile more like 7 days where I wait .. deposit without problem .. withdrawals

associated with a lot of nerves!

Seit meiner Auszahlungen am 3.12.2020

wurde ich immer wieder vertröstet..

Dan musste ich meine finanzen offen legen , alle Dokumente schicken ( dauer sagten Sie 2-5 ) mittlerweile sind mehr wie 7 tagen wo ich warte.. einzahlen ohne problem.. Auszahlungen

mit sehr viel nerven verbunden!

Dear Nadia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Could you please confirm that your account has been successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes, I've already had a payout to my paysafe account ..

with the 2 payout I had to send 100 documents .. Yesterday evening came

an answer that I reveal my wages from the bank for the second time .. because you do not allow screenhots ..

are already more than 14 days

Ja ich hatte schon mal eine Auszahlung auf mein paysafekonto..

bei der 2 Auszahlung musste ich 100 Dokumente schicken.. Gestern Abend kam

eine Atwort das ich meinen Lohn von der Bank offenlegen zum 2 mal.. da Sie keine screenhots erlauben..

sind schon mehr wie 14 tage

Dear Nadia,

Do I understand correctly that you’ve been asked to provide documents in the correct format? 

Has done itself .. thank you very much 🙏

Hat sich erledigt.. vielen Dank 🙏

Thank you very much, Nadia, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

No, everything is fine .. according to published documents

where i sent x times .. the money is on my account

Nein alles gut.. nach Entlichen Dokumente

wo ich x mal geschickt habe .. ist das Geld auf meinem konto

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Nadia, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru