Craze Play Casino - El retiro del jugador se ha retrasado.

10 days ago i have withdraw €1000 and stil havent recieved it. The company said i needed to by verified, so i have send my documents. 1 document needed to be reuploaded so i did that. After that my account was blocked and i dont know why..?? live chat doesnt no anything they only say that i get a email in 24hours 3 days has passed and still nothing. This is not normal and a big no go for a casino like crazeplay

Dear Iliass,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.  Do I understand correctly that the payment is still pending inside the account without being processed and your account has been blocked? Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Iliass,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.