CrownCas Casino - El jugador tiene problemas para verificar su identidad.

Good day,

month I am waiting for the collection of 63 Euros and approval of documents for KYC. They do not respond to emails, they claim on live chat that they are only technical support and do not solve selections. Sportsbook also broken for more than a month. All indications are that the casino went bankrupt and I do not recommend sending any money to it.

Dobrý den,

měsíc čekám na výběr 63 Eur a schválení dokumentů ke KYC. Na emaily nereagují, na live chatu tvrdí, že jsou pouze technická podpora a výběry neřeší. Sportsbook také více než měsíc nefunkční. Vše nasvědčuje tomu, že casino zkrachovalo a nedoporučuji do něj posílat žádné peníze.

Dear marekvondrak,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. I can only imagine how frustrating it must be for you when the casino isn’t responding regarding this situation.

Could you please confirm that you’ve provided all the required documents? Have any of them been approved, or the casino hasn’t replied at all after you sent them?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good day,

I forwarded to you the emails I sent to the casino, including the documents that were attached. No response was received, although I did everything I required for the verification process.

Dobrý den,

přeposlal sem vám emaily co jsem do casina posílal, včetně dokumentů které byly v příloze. Žádná odpověď nedorazila, přestože jsem splnil vše co k procesu ověření vyžadují.

Thank you very much marekvondrak for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Marek.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the CrownCas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Marek.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru