Cwinz Casino - El jugador aún no ha recibido las ganancias.

Dear Sir My name is Vicky P***

My withdrawal rejected

My withdrawal has been cancelled and I am not being allowed to go to any bet place.

We have talked to their customer support but they are not replying. Someone is saying that the account has gone for verification. My account is already verified.

Dear vicky0160,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My withdrawals have been cancelled and my money has been deducted. I am not being allowed to place for bet.

I am suspended from playing casino. Can't play casino more than INR 1000 in a day.

This account of mine has been working well for the last two years. There has never been any problem in this account but I am facing this problem for the last few days.

We request you to increase my casino playing limit.

Thank you for your reply, vicky0160. Could you please advise which games you played - slots, live casino, sports betting, etc.? Did you accumulate your winnings with or without an active bonus?

Dear vicky0160,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am only able to play sports games. Apart from that I am not able to play any other game. All have a limit of up to ₹ 1000 in live casino slots etc.

And I don't have any bonus. I have been playing on this gaming website for the last 3 years but I have never faced any problem. Now when I started winning some money, a limit was put on my account.

I apologize, vicky0160, but our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

No, I do not play in sports. I play Live Casino game and I have been limited by this gaming platform. I am not able to play more than ₹ 1000 in a day. I request you. Please update the gaming platform to remove this limit.

I am sorry, but if your playing activity has been limited, there probably is a good reason for it. Therefore, I am afraid that we are not able to assist you further in this matter.

Could you please update us on your withdrawal? Did you manage to request a new one? How much money do you currently have in your casino account?

Dear vicky0160,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.