Cybercasino3077 - El retiro del jugador se ha retrasado.

I have played at this casino for a while now and as a whole the site is good and the games are decent. This is my first attempt at withdrawal and my verification documents have been KYC cleared for weeks. I have contacted them several times and I am still awaiting my winnings despite waiting a week to still have my withdrawal pending. The only response I get is "we know about your withdrawal we will try and get the money to you as soon as possible" highly frustrating as I have been a loyal customer.

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Ryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.