Dbosses Casino - Las ganancias del jugador no aparecen en su cuenta.

Hello, I have been playing at the casino for several months. So far, I have had no problems making deposits and withdrawals. I have never asked for or used bonuses. I had 2107 euros in my account. On 15.04, I logged into my account, and they were missing. I wrote to the support on the site and they told me that they will review my case. But one week later I still have no answer why my money is missing.

Dear zhivko550,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you are able to log into your account but your balance is zero?

Could you please advise what games you played shortly before the money disappeared from your account?

Could you please send me the screenshot of your gaming and transaction history showing the balance in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes you got it right i can log into my account. I only play blackjack. I am sending you a picture of my last games.

Thank you. Could you also kindly forward me all the communication between you and the casino that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.

Hello, I sent you an email with my communication with Dbosses.

Thank you for your emails. Could you please send me the screenshot of your bonus history?

Hello, the site does not show me any history (neither of my Deposits, nor of my withdrawals, nor of bonuses) I can only see my last 8 games (bets) of which I have sent you a photo.

Thank you very much, zhivko550, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, zhivko550!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!