DoCryptoBet Casino - El jugador lucha por retirar su saldo.

I would like to leave a comment about this service, they not only throw people at the casino, but also on sports betting, I won on bets of 530 dollars, they don’t let me withdraw them, I make a withdrawal request, I wait 4 days, it is canceled, the money is returned to my balance, to the question why they don’t answer on purpose, they answer other questions, I don’t know how to withdraw my money, help me.

Я хотел бы оставить комментарий об этом сервисе, они не только кидают людей в казино, но и на ставках на спорт, я выиграл на ставках 530 долларов вывести их мне не дают, делаю запрос на вывод, жду дня 4, его отменяют, деньги возвращают мне на баланс, на вопрос почему так не отвечают специально, на другие вопросы отвечают, не знаю как вывести свои деньги, помогите.

Hello edgar1vobest,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DoCryptoBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

On March 18, I made the first top-up to the account, and successfully passed the verification, around March 19-20.

They never gave me a bonus.

After I won the first bets, I decided to leave part of it on the balance and withdraw part of it, I was able to withdraw $150 for the first time, but they do not allow me to withdraw the rest of the funds, since March 24, I have been trying to withdraw funds, I am creating an application. Next My application is considered for 4 days, the application is deleted, the money is returned to the game balance, the operator gives me the same answer to any of my questions, wait.

I continue to play and win, but there is no point, they do not specifically allow me to withdraw funds.

18 березня я зробив перше поповнення рахунку, і успішно пройшов верифікацію, приблизно 19-20 березня.

Бонус мені так і не дали.

Після того як у мене виграли перші ставки, я вирішив частину залишити на балансі і частину зняти, 150 доларів вперше вивести у мене вийшло, а ось решту коштів мені вивести не дають, з 24 березня, я намагаюся зробити виведення коштів, створюю заявку , Далі мені заявку розглядають 4 дні, заявку видаляють, гроші повертають на ігровий баланс, оператор мені на будь-які мої запитання відповідає одне і теж, --чекайте.

Я продовжую грати і вигравати, але толку немає, вивести кошти мені спеціально не дають.

Hello edgar1vobest,

Can you please forward the proof of pending/rejected withdrawal together with the communication between you and the casino to nikolas.b@casino.guru?

Of course, I have already sent you confirmation screenshots to your email address!

Конечно, я вам уже отправил на указаную вашу почту подтверждающие скрины!

Thank you edgar1vobest for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi edgar1vobest,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal process. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear DoCryptoBet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for the player's withdrawal requests being rejected?

I'm looking forward to hearing from you.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi edgar1vobest, I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia