Duelbits Casino - El jugador sospecha de un comportamiento fraudulento por parte del casino.

I caught them cheating on mines multiple time and I made it clear 20+ times and they said nothing was wrong with it until I provided a video now mines had been disabled for 6 months and they won’t compensate me for scamming me it’s more then $10000 easy. Every time it happened I go in my transactions and the nonce for that round is completely missing doesn’t even exist

Dear Rigged91,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

I don’t know how to post videos otherwise you would understand what I mean.

Dear Rigged91,

Based on the video you forwarded, when the error occurred , no money was deducted from you casino balance therefor the bet was invalid and it can't be validated as a winnings or losing bet.

Please keep in mind that if a bet is not listed in the history and no balance was used for a bet, there is nothing to compensate.

Is there anything else we can assist you? If not, the complaint will be closed.

Regards,

Nick

If you look at the video the first thing that pops up says game in progress which means my bet was already placed

Dear Rigged91,

Current game in progress means that you can't place a bet as the previous game is still ongoing. Please forward your betting history where it is visible that an error occurred and your balance was not adjusted accordingly to nikolas.b@casino.guru.

Dear Rigged91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.