Easy Casino - La cuenta del jugador fue bloqueada.

Good evening. For the first time in her life, she decided to play in a casino. Won 25,000. But could not withdraw them. I paid all the commissions, passed the document check. Paid the control payment. And bang. Violation. The account was not just blocked. Anolized without the possibility of recovery. In addition, more than 8,000 hryvnias remained on the balance due to replenishment of commissions and payments. Help restore justice.

Доброго вечора. Вперше в житті вирішила зіграти в казино. Виграла 25 000. Та не змогла їх вивести. Сплатила всі комісії, пройшла перевірку документами. Сплатила контрольну виплату. І бац. Порушення. Акаунт не просто заблокували. Анолювали без можливості відновлення. Крім того на балансі за рахунок поповнень комісій і виплат залишилось більше 8000 грн. Допоможіть відновити справедливість.

Dear ssazhko13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to tomas@casino.guru

Meanwhile, I would strongly recommend against paying any processing fees if these are requested from you as we came across a few similar suspicious cases just recently.

I hope we will be able to help you to resolve this issue. Looking forward to hearing from you.

Best regards,

Tomas

Good evening.

I don't quite understand what KYC verification is.

I went through about 3 stages of commission payments + document verification, they wrote that it remains to make a control payment and interest. I did everything. They wrote that everything has passed, wait 24 hours. I waited. There was no money. Wrote In response, your account violation is canceled without the possibility of recovery. That's all

Добрий вечір.

Не зовсім розумію, що таке KYC перевірка.

Я пройшла десь 3 етапи оплат комісій +перевірка документів, написали що залишилось внести контрольний платіж і ще відсотки. Я все зробила. Написали, що все пройшло, чекайте 24 год. Почекала. Коштів не було. Написала. У відповідь у вас порушення акаунт анульовано без можливості відновлення. От і все

Previously, I did not withdraw any funds from this casino.

I actually played for the first time. And it was lucky to win, but it was not lucky to withdraw funds.

Раніше не виводила ніяких коштів з цього казино.

Я взагалі перший раз грала. І повезло виграти, але вивести кошти не повезло.

There are several threads of correspondence, but for some reason I cannot load them.

Є декілька срінів переписки, але чомусь не можу загрузити.

Good day. I wonder how my complaint is? Is something clear yet?

Доброго дня. Цікаво як моя скарга? Щось уже прояснилось?

Dear ssazhko13,

after checking the terms and conditions https://easy-casino.net/en/terms, we understood that Ukraine is listed as restricted jurisdiction, and you should never be allowed to create an account in the first place. 

"For legal reasons, we do not accept players from the following countries: USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located in the territory of these countries are not allowed to open accounts or deposit funds on the Site. Changes are possible in the list of jurisdictions, and they can be made by the Company without prior notice to the players. You agree that you will not open an account or transfer funds to it while in the territory of one of the jurisdictions listed above."

Were you aware of this when creating the account in the casino? Did you manage to recover the communication between you and the casino regarding the commissions they requested of you?

Good evening. No, I did not know, however, what you wrote above.

Why was my account accepted then, why did they skip the payment of commissions then?

And when the matter came to a conclusion, they deleted my account.

It was not possible to restore the dialog with support.

They just collected all commissions from me and blocked me.

What to do now? Will I be able to somehow return at least the funds that I paid as commissions?

I have card statements if needed.

Добрий вечір. Ні я не знала проте, що ви написали вище.

Чому тоді мій акаунт прийняли, чому тоді пропускали оплату комісій?

А коли діло дойшло до виводу, видалили мій акаунт.

Ні відновити діалог з підтримкою не вдалося.

Вони просто зібрали з мене всі комісії і заблокували мене.

Що тепер робити? Я зможу якось повернути хочаб ті кошти, які сплачувала як комісії?

У мене є виписки з карти, якщо треба.

Dear ssazhko13,

From the other complaints recently submitted against Easy Casino it seems it's a scam casino, with little to no chance for us to help you.

Unfortunately time to time, this kind of fraud appears. It is always a new casino without a license, and they always ask players to pay for something: withdrawal fee, taxes, VIP account.

Please remember that if the player should pay for something, the casino can always deduct it from the casino balance.

We currently have about 15 cases about this casino which are very similar to yours.

I would recommend a service https://mychargeback.com/

I encourage you to contact them and explain to them what happened, and with a bit of luck, you will be able to request a chargeback for all your deposits in the casino.

Dear ssazhko13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm sorry we couldn't be of more help. We have tried to contact the casino several times to give them a chance to react. Sadly, there has been no reply at all. The least we could do is issue a warning for the casino and lower their rating to a minimum.

Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.