Eldoah Casino - El jugador experimentó una falla técnica.

In live roulette, the server's bet acceptance error occurs, resulting in a loss.

We have requested the game company to investigate the above matter.

The game company's response reported that "there was no abnormality in the system."

After that, I noticed that an error also occurred in "Display game screen history".

Regarding the above matter, we request a re-investigation as "an error that can be confirmed even now".

The game company guarantees compensation if errors are confirmed. ※attached image

The result of the re-investigation was "API error".

He answered that "the game screen history display error has been improved", but the error still continues.

Also, as the game company had "guaranteed", they asked for compensation for the error, but they replied that they did not make such a promise and did not provide compensation.

Since then, I have made complaints many times, but only copy and paste sentences have been replied.

ライブルーレットで、サーバーのベット受理エラーが発生し、損失を受ける。

上記の件について、ゲーム会社へ調査を依頼。

ゲーム会社の回答では「システムに異常がなかった」との報告。

その後、「ゲーム画面の履歴表示」にもエラーが発生している事に気付く。

上記の件について、「現在も確認できるエラー」として再調査を求める。

ゲーム会社は、エラーが確認された場合の補償を保証する。※添付画像

再調査の結果は「APIエラー」と回答。

「ゲーム画面の履歴表示エラーは改善された」と回答しているが、現在もエラーが継続している。

また、ゲーム会社が「保証」をしていた通り、エラーに対しての補償を求めるが、「そのような約束をしていない」とし回答し、補償を行わない。

以降、何度も申し立てを行うが、コピペ文章だけが返信される。

Dear newinspa2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you only experienced this once with one specific game? Do you happen to have a video recording or screenshots showing this incident?

Do I understand correctly that the result of the bet is marked as a "loss" in your game history?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Christina

Thank you for contacting us.

This is the second error, and the communication error is still continuing.

I have sent you some pictures by email, so please check them.

クリスティーナ様

ご連絡を有難うございます。

今回で２回目のエラーであり、未だに通信エラーが継続しています。

メールで画像等々を送りましたので、ご確認をお願いします。

Christina

We become indebted to.

We look forward to hearing from you regarding this matter.

クリスティーナ様

お世話になっております。

本件、ご連絡をお待ちしております。

Thank you for your reply, newinspa2. Although I understand your point of view, when an error occurs during the bet, the correct result of the spin is always recorded by the game provider. Here is a picture that could help you understand what is going on after you place a bet:

This means, that even if you experienced an issue while playing, the game still continues until the game provider confirms the win or the loss achieved from the bet. Unfortunately, we are not in a position to help with technical glitches like this one as it most likely is not a mistake of the casino itself. For example, it is very common that the error is a result of a lost internet connection.

However, my best recommendation would be to contact the game provider. They are more qualified to help you with this problem and they should be able to provide more information about the results of your bets.

Since the result of the bet has been recorded in your game history, this is not something we could help with and we are not able to proceed with this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.