Elite24Bet Casino - La retirada del jugador se retrasa.

Requested 2 withdrawls, about 2 weeks ago.

Both are still not processed. They state it can take up to 7 businessdays to process, which have passed for a while now.

Have had contact with them several times, not allways responsive to questions. They give answers like the financial department isn't working, or they will contact you tomorow ( didn't happen, had to ask for an update myself) , or it should be processed this week.

My account is verified, no bonus is involved and those are my first 2 withdrawls.

I hate the fact i have to wait this long for the money, i never experienced this before at other casino. It is important for the player to get payed out quikly, that is what you can expect of a good casino.

Hello gambler81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elite24Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

The account was completely verified at 15-10.

The winning were accumulated with real money.

Last time i had contact was 25-10, they said the withdrawl should be processed this week before weekend.

Thank you gambler81 for all the information. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear gambler81,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an Elite24Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Elite24Bet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear all,

We have occurred some technical issues with payments related to player's country. We have found another way to do withdrawals but we have lower limits. We will start today sending the money to the player.

Elite24Bet Team

Dear Elite24Bet Casino,

Thank you for the provided information. Let us know once you send the payments.

I am looking forward to your response.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

A month has passed since the withdrawls were requested, one withdrawl has been paid at 31-10, the other one still waiting to be processed.

No personal communication from the casino out, except from their replay here.

Dear all,

Please note that all player's withdrawals have been processed from our side.

Elite24Bet Team

Dear gambler81,

Could you please confirm if you have received the payment?

I am looking forward to your response.

Kind regards,

Stefan

Dear Stefan,

Today as we speak one of the payments still hasn't been paid.

I requested 2 withdrawls, the first of 700 euro, has been payed at 31-10

The second one of 775 i did not receive.

I uploaded a screenshot (from 18th november)of the withdrawls where you can see that the withdrawl with txid 33852101296 is still open. This shot is made after they stated here the money was paid

I like to see proof elite24bet send the money.

On top of that they closed my account yesterday.

Kind regards,

Dear gambler81,

Thank you for the provided information. Do you have any news regarding your second withdrawal of 775€?

I am looking forward to your response.

Kind regards,

Stefan

Hi,

I can confirm that i received the payment.

I would like to thank casinoguru for their help in this case!

Dear gambler81,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru