Emojino Casino - El retiro del jugador se ha retrasado.

Hey, I recently signed up for Emojino, deposited € 1,000, won something and wanted to withdraw € 5,000. In the mail it took up to 24 hours. I have been waiting for 4 days now and have not received any information. After several inquiries in support (they could never help me) it was just always: "The finance department has not yet processed it".

Then why do you claim it only takes 24 hours? The terms and conditions then again speak of 24 - 48 hours.

Since these have long been over now, I have the feeling that you are wasting time and will then find a flimsy reason to delay it further.

What do you think I can do?

LG

Hey ich habe mich vor Kurzem bei Emojino angemeldet, 1.000€ eingezahlt, etwas gewonnen und wollte nun 5.000€ auszahlen. In der Mail stand es dauert bis zu 24 Stunden. Ich warte nun seit 4 Tagen und habe keinerlei Informationen erhalten. Nach mehrmaliger Nachfrage im Support( dieser konnte mir nie helfen) hieß es nur immer: " Die Finanzabteilung hat es noch nicht bearbeitet".

Wieso behaupten Sie dann, dass es nur 24 Stunden dauert? In den AGBs ist dann wieder von 24 - 48 Stunden die Rede.

Da diese ja jetzt auch schon lange durch sind, habe ich das Gefühl, Sie strecken sinnlos Zeit und werden dann einen fadenscheinlichen Grund finden es weiter zu verzögern.

Was kann ich eurer Meinung nach tuen?

LG

Dear Stefan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Stefan,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.