ETC Casino - La retirada del jugador se retrasa.

hello, I registered in this casino for confirming telegrams of the bot using the Spicyfree code, they give 7.5 dollars, I fully won back the bonus and put 80 dollars on withdrawal, now they tell me every day tomorrow they will bring me breakfast every day, help me withdraw my winnings and how they write according to their regulations payments from a few minutes to 24 hours on the screen everything is visible

здраствуйте зарегистрировался в данном казино за потверждения телеграмм бота по коду Spicyfree дают 7.5 долларов я полностью отыграл бонус и поставил на вывод 80 долларов они мне теперь каждый день говорят завтра завтра выведут кормят завтраками каждый день помогите вывести мой выйгрыш и как они пишут по регламенту у них выплаты от не скольких минут до 24 часа на скрине все видно

Hello anastaze,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ETCCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if there was any verification required and if yes, if you did finish it? Did you ever deposit into the casino?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

no verification was asked! just said wait 24 hours the next day they said payment up to 72 hours takes

проверку не какую не просили ! просто сказали ждите 24 часа на следуйщий день сказали выплата до 72 часов занимает

And now they write like this all payments from no-deposits on the SB check, check up to 14 days

А теперь пишут вот такое все выплаты с бездепов на проверке СБ, проверка до 14 дней

Hello anastaze,

As I mentioned above, the withdrawal may take up to 14 days so I would definitely recommend you to wait only. Please let us know when the recommended time frame pass if there was any update regarding the case.

Well, I'll wait! I put the conclusion on the second of November, their site has not been working for two days!

Хорошо я подожду !вывод я поставил второго ноября ихний сайт уже два дня не работает!

Hello anastaze,

Can you please advise if there's been any update regarding the payment?

There are no updates, the application hangs from the second day of their site does not work

Обновлений не каких нет заявка висит со второго числа ихний сайт не работает

Could invite a representative of the casino etc and let him explain why they have not yet paid out my winnings

Могли бы пригласить представителя казино etc и пусть объяснит почему они ещё не выплатили мой выйгрыш

Hello anastaze and thank you for the update. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear anastaze,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an ETC Casino representative to join this conversation and participate in the resolution of this complaint.

Dear ETC Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan