ExciteWin Casino - La retirada del jugador se ha retrasado.

Hello, I had my account blocked at http://excitewin.com/ on May 16th, 2022 because I am addicted to gambling.

I asked the casino to block my account and withdraw my money.

I then received an email and was asked to provide my bank details, which I did.

After that, I was supposed to verify myself all at once, which I did on May 20, 2022

I am waiting for a response or message regarding payout or verification since May 20th, 2022 7:13pm .

I no longer get an answer to email inquiries and in the chat support it is always the same please wait.

But I can't wait any longer I need my money to live please help me.

Guten Tag, ich habe am 16.Mai.2022 mein Konto bei http://excitewin.com/ sperren lassen da ich Spielsüchtig bin.

Ich habe das Casino aufgefordert mein Konto zu Sperren und mein Geld auszuzahlen.

Daraufhin habe ich eine Email bekommen und wurde aufgefordert meine Bankdaten mitzuteilen dies habe ich gemacht.

Danach sollte ich mich auf ein Mal Verifizieren dies habe ich auch gemacht am 20.Mai.2022

Ich warte seid dem 20.Mai.2022 19:13 Uhr auf eine Antwort oder eine Nachricht bezüglich der Auszahlung oder Verifizierung.

Auf email nachfragen bekomme ich keine Antwort mehr und im Chat Support heist es immer das selbe bitte warten sie.

Ich kann aber nicht mehr warten ich brauche mein Geld zum Leben bitte helfen sie mir.

Dear NICOLEN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

We also usually give casinos at least 14 days to process each payment. I will keep this complaint opened and if there is no development within this time frame, we will intervene.

In the meantime, could you please advise whether the casino has already reviewed your self-exclusion request? Do I understand correctly that your account has already been blocked?

Thank you in advance for your reply.

Best regards,

Kristina

Hello, I was blocked immediately after I had my account blocked, that was on May 16th, 2022 , 11 days ago, the verification has already been going on for 11 days....

regards.

Hallo, Ich wurde direkt nachdem ich mein Konto sperren lassen habe gesperrt das war am 16.Mai.2022 also bereits 11 Tage her die Überprüfung dauert bereits 11 Tage an….

viele Grüße.

the case is settled!

hat sich erledigt der Fall !

Awesome news, NICOLEN. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.