Explosino Casino - El retiro del jugador se ha retrasado.

Today completes 1 month since my request to withdraw funds from the explosino casino.

All requested documents (KYC) have been sent out a long time ago.

Dear Pablohenriques,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Have you received any confirmation regarding successful verification?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Pablohenriques for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Pablohenriques,

I looked at your complaint and will do my best to help you. I would like to invite Explosino Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Pablohenriques,

The New Year holidays caused a slowdown in the work of the finance department. Please expect a withdrawal as soon as possible.

Best Regards,

Explosino.

Dear Pablohenriques,

The withdrawal request has been processed by the finance department.

Best Regards,

Explosino.

Dear Pablohenriques,

let me know when you'll receive your winnings, please.

I just received the correct amount.

Casinoguro's help was very important. How can I thank?

Dear Pablohenriques,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru