Explosino Casino - La retirada del jugador se ha retrasado.

hello I am 20 days waiting for a withdrawal from explosino casino after many attempts to contact the live chat they always tell me the same thing that my withdrawal will be processed as soon as possible if you could kindly help me thanks

Dear Costy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We know already from your previous complaint (here and here) that you've received successful payments from this casino in the past. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

hello kristina thank you for your help unfortunately explosino casino and recitivo unfortunately these problems had promised me that my withdrawal and deposit method would no longer happen anyway and always the same skrill I will send you all the evidence at my disposal good day

Thank you for your reply and email, Costy. Could you please advise when did you make your last successful withdrawal? Approximately how long did it take to be processed?

I have always had problems with withdrawals thanks to your help I was able to withdraw it took us a month

Thank you very much Costy for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Costy,

I looked at your complaint and will do my best to help you. I would like to invite Explosino Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

thanks viliam

thanks viliam

We would like to ask the Explosino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.